Employee Review
- Former Employee, more than 1 year★★★★★
My Experience at Dillard's
Mar 16, 2020 - Retail Sales Representative in Belden, OHRecommendCEO ApprovalBusiness OutlookPros
I really don't have any negative things to say about my experience at Dillard's. The hourly pay was great, the hours were flexible, the benefits were decent. If you hit your sales goals you would get a raise. As long as you hit your sales goals then everything is great.
Cons
Upper management makes decisions solely based on sales. There is a bit of a disconnect between upper management and what actually happens on the sales floor. For instance they let go one of my coworkers based their sales numbers even though this was one of our most knowledgeable employees. The management that made this decision is someone I had never even met.
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Other Employee Reviews
- Former Employee★★★★★
Pros
I liked my managers positive attitude
Cons
It’s retail so there’s that
- Former Employee, more than 3 years★★★★★
easy work hard to make goals though
Mar 21, 2023 - Sales Associate in Norman, OKRecommendCEO ApprovalBusiness OutlookPros
work is pretty easy and decent pay
Cons
racist company there are employees who are racist to not only other employees but also customers and management doesn’t do anything about it because those employees have been here forever and the store manager herself is also racist. Honestly it feels like high school the way the managers treat you when they’re upset. They talk bad about everyone and you feel like no one truly has your back in management. trying to maintain your “sph” is hard at times. The atmosphere dillards creates gets rid of the “5 star customer service” they strive for. You have to maintain a certain sph (sales per hour) in order to keep your pay or get a raise, if you fall behind come time for your review you’ll get a pay cut or you can lose your job. Because this is how it is you’ll have associates who barely do anything (stock, go backs, or maintain their areas) and all they do is sell something to keep their sph up. These associates don’t care about building a relationship with the customers just getting a sale. It’s a cut throat environment. Management never tells their associates they’re doing a good job and always make you feel bad if you call in or are sick. All they care about is numbers and credit cards. You’ll never get acknowledged for doing a good job or being a good employee only if you make your numbers. It’s definitely about favoritism for sure. Also the hours suck.
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