Employee Review
- Current Employee, less than 1 year★★★★★
Do not work here!!
Nov 7, 2022 - Retail Sales Associate, Part Time in Longview, TXRecommendCEO ApprovalBusiness OutlookPros
Good pay and friendly coworkers. My department manager is fantastic.
Cons
The store manager at my location is probably the worst I have ever worked for. There is a reason Dillards is always short staffed. Absolutely no work/life balance. You may be hired on as a part-time employee but that means nothing to them. They work you full-time hours, sometimes only giving you one day off a week (if that) but never consider you a full-time employee so they don't have to provide any benefits. God forbid you ever try to talk to your store manager about your schedule and needing less hours because you will basically be told to deal with it with no change. I was asked if I could work full time during Christmas and my store manager refused to take no for an answer, stating that she didn't want to hire more staff for the holidays even tho we are extremely understaffed so she was just going to load all of the hours on current employees. They harass their employees to get customers to sign up for a credit card (or make your friends and family sign up for one) and if you don't have at least one credit app every month they will write you up. The sales quotas are also extremely unrealistic considering how little foot traffic there is. God forbid you ever have an emergency or have to call in for any reason. If you do you are met with hostility, are told that they are very disappointed in you and will try to say anything to get you to come in regardless of what the situation is. There is no training for this job. I watched one video on how to get customers to sign up for a credit card before I was thrown onto the sales floor to be trained by an employee that was hired on only a few weeks before me. The next day I closed by myself...
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Other Employee Reviews
- Former Employee★★★★★
Pros
I liked my managers positive attitude
Cons
It’s retail so there’s that
- Former Employee, more than 3 years★★★★★
easy work hard to make goals though
Mar 21, 2023 - Sales Associate in Norman, OKRecommendCEO ApprovalBusiness OutlookPros
work is pretty easy and decent pay
Cons
racist company there are employees who are racist to not only other employees but also customers and management doesn’t do anything about it because those employees have been here forever and the store manager herself is also racist. Honestly it feels like high school the way the managers treat you when they’re upset. They talk bad about everyone and you feel like no one truly has your back in management. trying to maintain your “sph” is hard at times. The atmosphere dillards creates gets rid of the “5 star customer service” they strive for. You have to maintain a certain sph (sales per hour) in order to keep your pay or get a raise, if you fall behind come time for your review you’ll get a pay cut or you can lose your job. Because this is how it is you’ll have associates who barely do anything (stock, go backs, or maintain their areas) and all they do is sell something to keep their sph up. These associates don’t care about building a relationship with the customers just getting a sale. It’s a cut throat environment. Management never tells their associates they’re doing a good job and always make you feel bad if you call in or are sick. All they care about is numbers and credit cards. You’ll never get acknowledged for doing a good job or being a good employee only if you make your numbers. It’s definitely about favoritism for sure. Also the hours suck.
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