Direct General - Stepping Stone | Glassdoor
There are newer employer reviews for Direct General
There are newer employer reviews for Direct General

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Helpful (2)

"Stepping Stone"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Direct General full-time (More than a year)

Pros

ok schedule, decent coworkers, decent commute

Cons

low wages, incompetent management, unreasonable goals

Other Employee Reviews for Direct General

  1. Helpful (3)

    "Worse job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits. Great hours. Paid Time Off. Easy to work your way up to become an agent. "Ok" pay for entry level.

    Cons

    Working at Direct General was very stressful. Its not worth the pay! The customers are rude, the teamleaders lack of knowledge affects the CSR's. The teamleaders are more focused on office procedures than assisting a csr with a customer. No one wants to take supervisor calls when its their job to do so. Claims department is only available 8:00-5:00, so the night shift is stuck after 5 with unhappy customers. This company is a joke! You are basically lying to the customers just so they would get off the phone. Selling a policy is more important than being honest to customers and employees. I wouldn't recommend anyone to purchase a policy nor become an employee at Direct.

    Advice to Management

    More training and more classes. Retrain your teamleaders so they are all on one accord. If you don't do something soon you will lose many great sales agents. Its only a matter of time.


  2. Helpful (2)

    "Very poor customer service level"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appraisal Manager
    Current Employee - Appraisal Manager
    Doesn't Recommend

    Pros

    Fast entry level job to gain exp. in the insurace field, If you are looking for a quick job with little to no insurace exp this could be you place, then get out and gone

    Cons

    Poor managers , way to much turn over from the Top CEO to the Bottom, each new top level thinks thay have a better way to make the company grow but has declinded since being sold by the Adair Family

    Advice to Management

    Get a grip learn you customer base and try to award employees with what they deserve RESPECT, many of them made this company and all you are doing is running it into the ground

There are newer employer reviews for Direct General
There are newer employer reviews for Direct General

See Most Recent

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