Direct Line Group - How to make friends and influence people | Glassdoor
  1. "How to make friends and influence people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ipswich, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time for more than 8 years

    Pros

    The pay is adequate for the job. The unit managers are engaged and the CEO is approachable (Penny James). The locations is good for alternative methods of transportation than driving as there is no parking or subsidised parking. Always trying new things to motivate the call centre agents such as free fruit and promotional merchandise etc. Friendly agents and a load of diveristy in who works there.

    Cons

    Sickness and their disciplinary plans are very heavy handed even when medical evidence is submitted. Only the right people can achieve career progression. Many good agents get overlooked because they don’t fit in with the team leader demographics, regardless of continual outstanding performanc. Some team leaders seem to penalise some members more than others, favourism is a big thing in DLG.

    Advice to Management

    Mostly a good place to work but there needs to be a wider selection of agents ‘stepping up’ and not the same ones over and over. How will you know there is a hidden gem if you don’t give them a go? Don’t tar all with the same brush when it comes to sickness. An 18 y.o triggers cannot be compared to someone who has pre-existing medical conditions and the constant worry of being one of the annual ‘kull’ that occurs... before the quieter months (I have seen this over many years, not just spectaculation).

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    Direct Line Group2019-04-01
  1. Helpful (2)

    "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Direct Line Group

    Pros

    Good place to work, medium people

    Cons

    unfortunately no salary increase, No good manarger

    Direct Line Group2015-05-19
  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Advisor 

    I have been working at Direct Line Group full-time for more than 5 years

    Pros

    Offers good benefits, flexibility and competent salary!

    Cons

    Communications between departments are not so great. Too many layers of management and processes

    Direct Line Group2019-11-10

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