Discover - Very helpful and understanding people | Glassdoor
There are newer employer reviews for Discover
There are newer employer reviews for Discover

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"Very helpful and understanding people"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Intern in Chicago, IL
Former Employee - Intern in Chicago, IL
Recommends
Neutral Outlook
Approves of CEO

I worked at Discover part-time (More than a year)

Pros

Best reason to work at Discover would the different types of people and back rounds you get to experience day in and day out

Cons

Some of the worse days occur when angry, unreasonable customers come in but the people your surrounded with help make these times go a lot eaiser

Other Employee Reviews for Discover

  1. Helpful (1)

    "Friendly People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Salt Lake City, UT
    Current Employee - Account Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    Employee recognition flows like a waterfall
    Incentive for high scored call listenings
    Management are all a great fit and all love their job
    Completely customer focused
    Daily operating system is extremely easy to use
    Cafeteria has many options
    Great place to build a career
    Company-wide paid lunches and events during work hours

    Cons

    Incentives for sales are next to nothing, even though the company reported record profits last year. Raises are weak and few and far between.


  2. Helpful (1)

    "You will run away............"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New Castle, DE
    Former Employee - Account Manager in New Castle, DE
    Doesn't Recommend
    Negative Outlook

    I worked at Discover full-time (More than a year)

    Pros

    Once you're an employee, you get a credit card regardless of what your credit looks like!

    Cons

    It's upsetting that THIS particular call center rolls off of favortisim. You basically have to brwon nose and suck up! Also, they make their customers call in for dumb sypid stuff, which explains why the call volume is 100+ calls PER PERSON, PER DAY!! It's annoying and made my chest hurt everyday. I feel so rejuvinated since leaving that bitter hell hole! You have people that have been with the company 25 years+ who are planning their escape! They only care about numbers and wre NOT family oriented!

    Advice to Management

    Stop showing favortisim and allow true talent to blossom there! One day, someone will call a "special" team to clear everybody out if it keeps happening bc it's SO UNFAIR!!!

There are newer employer reviews for Discover
There are newer employer reviews for Discover

See Most Recent

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