Discover - They call their IT department "Business Technology", and they meant it. | Glassdoor
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"They call their IT department "Business Technology", and they meant it."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Consultant in Riverwoods, IL
Former Employee - Consultant in Riverwoods, IL
Recommends
Neutral Outlook
Approves of CEO

I worked at Discover full-time (More than 8 years)

Pros

Some very great people to work with, inside of a good culture. At its core, Discover cares about the employees and even the communities in which they work. I volunteered 4 years in a row for building playgrounds in areas around Chicagoland. It fostered teamwork that you simply can't achieve in the office. At some point long ago, they renamed their IT department "Business Technology" claiming that their technology is so important to their business. I'm not sure that it goes much beyond claim anymore - it used to though. They can be very flexible about "working from home" and used to provide very good time off banks (I received up to 6 weeks / year, for example).

Cons

Moved to implement ITIL methodologies about 5 years ago, but did so via force rather than training personnel and explaining how/why it's useful to the company as a whole. Over time it's worked out, but it's ultimately what drove me to leave. Also, it can be difficult to continue to move up the ladder within IT (non-application development) as there's very little growth in that area. In BT, there are some strong personalities who don't like to be told "no", even when using constructive criticism.

Advice to Management

Take the 360 degree reviews to heart, and listen to both your direct reports as well as those impacted by directives and initiatives that are undertaken. Be sure that teams understand their impact to the overall company, so that the feel better motivated by their day-to-day.

Other Employee Reviews for Discover

  1. "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in North Chicago, IL
    Current Employee - Senior Manager in North Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 8 years)

    Pros

    Good life work balance, generous vacation time, level of salary comparable to similar jobs in the area, most colleagues are caring and helpful

    Cons

    Some times the corporate politics may play a strong role. You have to fight for a deserved promotion because it may depend on the upper level support you have. Some people stays on job doing nothing and having bad influence on others.

    Advice to Management

    Promote fair treatment of employees but still need to get rid of those unneeded people to make company leaner.


  2. "Brand Marketing at it's Best!"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Riverwoods, IL
    Former Employee - Senior Associate in Riverwoods, IL

    I worked at Discover full-time (More than 3 years)

    Pros

    Company-wide, the branded experience is preached through and through. Best marketers. Best brand marketers. User-centered design is preached through and through. Despite being a financial focused company, Discover has access to some of the best innovation UX design-wise.

    Cons

    Little to no focus on external multicultural efforts, or internal diversity programs. Some departments overwork their people, while others allow (and encourage) incompetence to stay and flourish. The priority on marketing leaves little room for back-end innovation, and marketers seem to make the "tech calls" when they are not qualified to do so. Can be clique'y.

    Advice to Management

    Listen with your ears and with your hearts to what the unstated needs for your employees are. Some employees have great ideas that don't get past their managers. Create a more open, diversity-inclusive environment.


There are newer employer reviews for Discover
There are newer employer reviews for Discover

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