Dixons Retail - Hated 'Fives' training | Glassdoor
There are newer employer reviews for Dixons Retail
There are newer employer reviews for Dixons Retail

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"Hated 'Fives' training"

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Advisor
Former Employee - Customer Advisor
No opinion of CEO

Pros

Lots of hours available, nice people

Cons

little praise for doing well, forced to use 'fives' - a terrible training tool

Advice to Management

allow advisors to sell their own way - not just using 'fives' - too rehearsed

Other Employee Reviews for Dixons Retail

  1. "DSG International"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England (UK)
    Former Employee - Anonymous Employee in Liverpool, England (UK)
    No opinion of CEO

    Pros

    Customer facing role which means you meet new people every day
    Good basic wage with opportunities to earn extra

    Cons

    negative attitude of staff and management alot of the time. feeling that staff were undervalued

    Advice to Management

    moral boost needed


  2. "dsg- pay you to do the work of a higher payband"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)
    Former Employee - Customer Service Assistant in Falkirk, Scotland (UK)
    Disapproves of CEO

    Pros

    Easy to get positions, but may not be the most flexible around holidays. Good to work for if you want part time, and also not bothered about actually getting bonuses etc- most are not really available. The team in some stores can be great friends that you will always remember- in the lower turnover (i.e. good management) stores that is! If you know someone who works at one- ask them about the management- it can make alot of difference. I went through management changes and boy were new management digging a hole for themselves in the store as morale plummets!

    Cons

    No christmas/new year holidays allowed, plus not much flexibility if you want more hours over fewer days. Expect to possibly get 'done over' when it comes to overtime, good faith work, and also working at the higher position and getting it paid to you in back dated pay- just do not fall for it. Although At times it can be quite a good place to be.

    Whatever you do, try to enjoy it, and remember you do not need to go in for their pushing- you have the ability to do things your way- your not paid by commission so serve the customer in your personal advantage.

    Advice to Management

    Find out about the ones at your store- your store managers make a would of difference. One store management team were superb- and it refelected in the customer service- most others are terrible

There are newer employer reviews for Dixons Retail
There are newer employer reviews for Dixons Retail

See Most Recent

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