Dixons Retail - No wonder the share price keeps on dropping... | Glassdoor
There are newer employer reviews for Dixons Retail
There are newer employer reviews for Dixons Retail

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"No wonder the share price keeps on dropping..."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Sales Advisor in Chelmsford, England (UK)
Current Employee - Business Sales Advisor in Chelmsford, England (UK)
Doesn't Recommend
Disapproves of CEO

Pros

Most of the staff are friendly and there's a fairly decent team spirit.

Cons

Poor pay, constant pressure, being forced to push products you may not believe in, management constantly fail to sort out problems, favouritism towards certain members of staff, a lack of appreciation for hard work, little support from other sections of the company, constant staff shortages, little opportunity for personal advancement, you receive next to no training unless you opt to do it in your own time, product knowledge isn't valued as highly as the ability to sell warranties

Advice to Management

Decrease the focus on extended warranties, or at least offer term cover again alongside the PAYG model. Employ an HR team that actually sorts out staff problems rather than one that claims they will but never do. Stop trying to screw over customers in pursuit of profits.

Other Employee Reviews for Dixons Retail

  1. "Is all retail like this?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Staff
    Former Employee - Sales Staff
    Doesn't Recommend
    No opinion of CEO

    Pros

    Can't think of much - Staff discount and occasional incentives

    Cons

    High pressure to sell additional insurance, often unneeded. Poor, superficial training. Some dreadful products.

    Advice to Management

    Less of the management speak, and actually do something. Hi-Tech products need staff with more hi tech knowledge.


  2. "Sales focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Bath, ME
    Former Employee - Sales Assistant in Bath, ME
    Recommends
    Positive Outlook

    I worked at Dixons Retail part-time (More than a year)

    Pros

    Get to see the latest technology, learn new skills, 10% discount, easy career progression to a certain point. A competitive work environment. Being able to teach customers about something you're passionate about.

    Cons

    Sales first customers second, constant push for you to sell a certain percentage of add ons like insurance then having to deal with angry customers when the insurance hasn't covered something. Standard Retail environment complaints

    Advice to Management

    Find a balance between customer service and sales that doesn't make your employees appear like vultures to your customers. Know How (if thats still a thing) doesn't work.

    Dixons Retail Response

    Sep 29, 2016

    Hi there, Thank you for your response. We're sorry to hear our customer service and sales strategies wasn't up to high standards. We've acknowledged your review and we'll forward it over to ... More


There are newer employer reviews for Dixons Retail
There are newer employer reviews for Dixons Retail

See Most Recent

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