Dollar Bank - Great training, but not realistic when put into practice | Glassdoor
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There are newer employer reviews for Dollar Bank

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"Great training, but not realistic when put into practice"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Assistant in Pittsburgh, PA
Current Employee - Customer Service Assistant in Pittsburgh, PA
Neutral Outlook
No opinion of CEO

I have been working at Dollar Bank full-time

Pros

Dollar Bank is an excellent bank to get your foot in the door, learning the ins and out of banking and excellent job security. The bank has never laid anyone off, which is a huge bonus along with the fact the pressure is less since it is a mutual bank. Also, the training and benefits are excellent along getting to know many people in the bank since it is a smaller bank.

Cons

There are opportunity advancements, but Dollar Bank seems behind the times with outdated management styles. Individual thought seems discouraged here along with giving employees a sense of autonomy. Essentially, there are too many chiefs and not Indians to put it best. Employees seem to be closely watched by both branch and upper management. Training is excellent but not realistic when put into practice and often rushed far too often.

Advice to Management

Instead of micromanaging employees, branch and upper management need to loosen the reins to give employees more power to make decisions. Management seems to have a complacent attitude and disconnect towards employees. In one of my training classes, the instructor mentioned "you will never get rich working here." The apathy from lower and upper management I think contributes heavily to high employee turnover along with lower pay compared to other financial institutions.

Other Employee Reviews for Dollar Bank

  1. "CSA Float"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant - Float in Pitts, PA
    Former Employee - Customer Service Assistant - Float in Pitts, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dollar Bank full-time (Less than a year)

    Pros

    Great company, great value.
    Made friends, no pressure to sell

    Cons

    Salary is bellow average, have to work saturdays


  2. Helpful (6)

    "Since "1855" Still like "1855""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Cleveland, OH
    Former Employee - Branch Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dollar Bank full-time (More than 5 years)

    Pros

    Great employees. Training program is perfect for someone who wants to learn banking.

    Cons

    Leadership not so great. The main problem is that the leadership team runs like an "old boys club" Need to get with the times and realize banking isn't like it used to be in 1855. Just isn't going to get any better if top of the house leadership doesn't change. When you are a community bank you should have local decision making capabilities with local leadership who UNDERSTANDS the markets we serve. Every business decision is made in Pittsburgh from Business Lending Decisions to Marketing Strategies. It would help if leadership would take the time to listen to feedback from their employees and recognize them every now and then for their hard work and efforts. Compensation needs review as they are losing great employees to competitors who can afford them. Great place to start a banking career but tenured, qualified, successful bankers should look for employment elsewhere.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES > THEY ARE YOUR ONLY CHANCE TO SURVIVE. They have ideas and feedback that are meaningful and if you take the time to GET WITH THE TIMES then you may stop the bleeding you are currently experiencing in the CLEVELAND market. Not to mention you may keep a few more employees rather than having 40 open positions in a market with only 27 branches.


There are newer employer reviews for Dollar Bank
There are newer employer reviews for Dollar Bank

See Most Recent

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