Dollar Thrifty Automotive - Sales over Service | Glassdoor
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"Sales over Service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Rental Sales Agent in Richmond, VA
Former Employee - Rental Sales Agent in Richmond, VA
Recommends
Neutral Outlook

I worked at Dollar Thrifty Automotive full-time (More than a year)

Pros

Commission structure is rewarding once you really hit the higher thresholds. Employees are rewarded for extraordinary customer service.

Cons

Smaller of the rental car companies. Don't have the elite fleet options others have. Harder to sell. Sales Training could improve.

Advice to Management

Make customer feedback from online surveys more accessible to employees. Uppermanagement should care more than just about sales goals.

Other Employee Reviews for Dollar Thrifty Automotive

  1. Helpful (1)

    "DTAG - A place where only mediocrity (or an executive job) pays....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Negative Outlook

    I worked at Dollar Thrifty Automotive full-time (More than 5 years)

    Pros

    I will have to give DTAG some credit....there are some good people working there, and if you're in the right department with the right people, it can be a rewarding place to work, but ......

    Cons

    The company has focused on nothing but squeezing every last dollar of "value" out of it, probably to either avoid a buyout or maximize it. If you are an exceptional employee, be prepared for a reward of extra work, and don't be surprised if all employees get the same rewards (if any at all). I've never worked at a company that so often gave employees NO incentive to try and do their best.

    Advice to Management

    Don't be surprised if/when a mass exodus starts. While the last group of executives may have made more "good" decisions than the prior ones, there are a lot of people in the middle of the org chart that contributed too. If you don't reward them for that, you're going to be left with only those that can't find better options elsewhere.


  2. "Set up to fail from the start and you will be rewarded for dishonesty"

    StarStarStarStarStar
    Former Employee - Rental Sales Agent in Phoenix, AZ
    Former Employee - Rental Sales Agent in Phoenix, AZ
    Doesn't Recommend

    I worked at Dollar Thrifty Automotive full-time (More than 3 years)

    Pros

    Not one thing---well the customers are the pros.

    Cons

    You cannot succeed by having integrity or honesty. They look the other way when it comes to incremental sales such as upgrades and protection (Phoenix, Scottsdale, and Glendale). You get reprimanded for removing any such items because they do not care about customer satisfaction and they use electronic signature devices to which no one can review what they actually signed for. There money all comes from hoping that the customer wont dispute the charges and go through the hassle of contesting charges to their credit card companies.

    Advice to Management

    Wake up and really spend some time at the counter and see how many crooks you employ. Also don't just send memos out when Barbara Boxer threatens your lack of safety initiatives when it comes to the servicing or lack of your vehicles and turnbacks. Sell your overvalued Stock.

There are newer employer reviews for Dollar Thrifty Automotive
There are newer employer reviews for Dollar Thrifty Automotive

See Most Recent

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