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DoorDash

Engaged Employer

DoorDash

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Employee Review

  1. 1.0
    Former Contractor, more than 1 year

    Get disrespected, lose money to work here, system is broken, horrible customer service, and has the worst glitching app.

    Dec 3, 2017 - Former Dasher in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nothing really. Used to be ok with somewhat ok pay, but now it's better off working a regular part-time job so you don't lose money with wear and tear, gas, etc. Started losing money, so I quit recently.

    Cons

    I don't know where to begin. They keep cutting pay because they're super-greedy company that only care about profits, not the well-being of it's drivers. The new pay model isn't very transparent. Look at Reddit, YouTube, Facebook. There's all kinds of Dasher gripes about tips being stolen from dashers. We can't tell what effort-based pay even means. The customer service has a cultural and language barrier that doesn't seem to get it. Some of them are outright stupid and don't understand where you coming from or trying to say. It's like talking to a wall sometimes. You get assigned to abandoned deliveries that has been sitting at the restaurant for awhile and you deliver late to no fault of your own, but you end up getting the negative feedback, which can lead to a deactivation. You also get 2 or 3 orders assigned to you at same time and if one of the restaurant is being slow, you get the blame. I have arrived at a restaurant many times where the order hasn't been placed when it's supposed to have been and had to place it myself, wait another 30-40 min, then deliver late. All without any extra effort pay. All customer service does when you bring up your issues is to tell you, " I'm sorry for your convenience, thank you for your feedback." and they never fix the issues. The App is the worst app in history of apps too. It'll glitch so often. It has a timer to accept or decline orders, but it won't give you the full time to decide either. Every 2 months or so, it decides to shut down during a busy dinner rush usually on a weekend and it causes chaos with thousands of screwed customers that night. If I decline an order saying I need a break and another one literally comes in a split second later. If you decline bc distance is too far, another one comes in right away with even longer distance. They tell me I can't expect the app or numerous issues Doordash has to be fixed overnight and they're still a new company. Really???? But the issues aren't being fixed even "over the years" and being around since 2015 is not a "new" company in this day and age. Reminds me of tobacco company replacing dead customers with new teenage customers. Doordash will just replace dashers when they realize how horrible the situation is with new, unsuspecting dashers. It's a vicious cycle. It is run like a communist empire. This company just does not give af.

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    8 people found this review helpful
  1. 5.0
    Former Contractor, more than 1 year

    Driving for Door Dash

    May 20, 2022 - Driver in Providence, RI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Hours Ability to Choose Orders

    Cons

    Bad tippers Not enough promo opportunities post-covid

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  2. 5.0
    Current Contractor

    Love this job!

    Jun 24, 2022 - Delivery Driver 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You work on your own. Get to travel. Good pay.

    Cons

    Wear on car The app is not easy to use while driving

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