Pros
Members are lovely, it's the reason I kept going.
The staff in the gym were so supportive and helped me when I really needed it
Cons
Here’s a revised version of your review with a more neutral and professional tone:
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Challenging Work Environment with Limited Support
My experience at this company was challenging due to a lack of structured onboarding and management practices.
On my first day, I was instructed to work from home with minimal guidance, spending 10 hours cold-calling with only a brief initial conversation. The second day consisted of shadowing a colleague for half a day, after which I was left to learn most aspects of the role independently.
The workspace was very small, and staff were mindful of speaking quietly due to the presence of surveillance equipment. Communication from management was inconsistent, with messages often arriving during off-hours, including very late at night.
Employee turnover was notably high, and I observed that staff concerns about workload and purpose were not adequately addressed. Regular one-on-one feedback sessions were not part of the company culture. My first formal review took place during probation, and while feedback was provided, no formal documentation was completed.
There were also operational challenges. For instance, member fees were significantly increased, yet maintenance issues, such as repairing a damaged boxing bag, took months to resolve.
When my probation ended, I was informed of the decision via email without prior notice. Additionally, there were delays in receiving my final pay and leave entitlements, which were only resolved after I raised the issue formally.
Overall, while this role presented some learning opportunities, I believe improvements in onboarding, communication, and staff support would significantly enhance the workplace experience.
The only way this place keeps running is the personal trainers