Drury Hotels - The best customer service around!! | Glassdoor
There are newer employer reviews for Drury Hotels
There are newer employer reviews for Drury Hotels

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"The best customer service around!!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Guest Service Agent in Terre Haute, IN
Current Employee - Guest Service Agent in Terre Haute, IN
Recommends
Positive Outlook

I have been working at Drury Hotels full-time (Less than a year)

Pros

Family owned! Love coming into work!

Cons

Long hours, but great money!

Other Employee Reviews for Drury Hotels

  1. "An experience about privately owned hotels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Guest Service Agent in Indianapolis, IN
    Former Intern - Guest Service Agent in Indianapolis, IN
    Positive Outlook
    Approves of CEO

    I worked at Drury Hotels as an intern (Less than a year)

    Pros

    Because it is privately owned by a family, everything having to do with family reputation matters- they want the best from their employees, and treat them well to get results. They have won the best service award from JD Powers like seven years in a row.

    Cons

    The clientele that Drury draws is very different than say, a Marriott or Hyatt, and for some that is a culture shock. Also, it may be hard to voice opinions about change, because it's pretty much what the family says goes.

    Advice to Management

    Listen to subordinate opinions, make sure everyone is happy, which really for the most part happens.


  2. "Behind the times- do not practice what they preach"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Saint Louis, MO
    Current Employee - General Manager in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Drury Hotels full-time (More than 8 years)

    Pros

    Vacation. Salary is lower than comparable positions.

    Cons

    They have a bonus program, but make it so less than 10% of their managers actually have a shot at making it. They seem to try to run a service- oriented hotel but drop rates so low that you are constantly dealing with drug dealers. It is not a good environment and the regional manager would obviously like to run away.

    Advice to Management

    Listen to your managers.

There are newer employer reviews for Drury Hotels
There are newer employer reviews for Drury Hotels

See Most Recent

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