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Duke Energy

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Duke Energy

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Employee Review

  1. 4.0
    Former Employee

    Good

    Feb 14, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and good benefit.

    Cons

    Business runs each one in silo, not tech savvy.

    2 people found this review helpful
  1. 5.0
    Current Employee

    Great Company

    Sep 22, 2022 - Project Management Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I've been at Duke for almost 2 years now and I enjoy working here. Great environment with great people and good benefits.

    Cons

    Hybrid work is the only thing that I'm not a fan of as I prefer remote, but everything else is great.

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  2. 3.0
    Current Employee, more than 1 year

    Good and Bad

    Aug 16, 2022 - Customer Service Representative in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some work from home positions. If you keep stats up there are flexible schedules. Good benefits. Good coworkers. Chance to move up

    Cons

    Horrible system (SAP/C4C) Daily issues that slow everyone down and keep calls back to back, customers angry, and stress high. I have no idea why they paid so much money to downgrade the system to this monstrosity. Calls that should take 1 minute can take 15 just because of system slowness or how much you have to navigate to find something that should be simple. Way too much pressure on sales, you can forget if you are customer service for a sales team or utility company. Pay is starting to be too low for how much is expected, and they add more things to handle monthly. Vendors they hire instead of reps, nothing against them, but they are less trained and mostly transfer calls so it doesn't seem to help our queues except on outages and payments. They need to hire more base reps and less vendors or they will keep losing base reps. Constant extensions, although they have gotten better with some being voluntary. Not great work/life balance if a raindrop falls somewhere. They expect you to be a robot.

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    1 person found this review helpful

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