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Duke Energy

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Duke Energy

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Employee Review

  1. 3.0
    Former Employee, more than 8 years

    Senior Technical Business Analyst

    May 14, 2015 - Senior Business Technology Analyst in Raleigh, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Multi-National company and multiple departments to use transferable skills. Good benefits and pension plan for legacy employees.

    Cons

    Great work experience before the merger to Duke Energy (previously Progress Energy). Poor internal communications for legacy employees and remote employees. Poor communications for advancements for leadership positions. Poor management and work life balance.

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    3 people found this review helpful
  1. 5.0
    Former Freelancer

    Fun environment

    Jul 13, 2022 - Customer Service Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good management,good and engaging training, fair pay and benefits

    Cons

    Nothing bad to say honestly

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  2. 1.0
    Former Employee, more than 1 year

    Scripted customer service and overbearing mgrs/lead team

    Jul 28, 2022 - Customer Service Specialist in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Honestly can't think of one pro from working here.

    Cons

    Was told conflicting information every other day pertaining to "what is expected of you and your performance." First it was "this is NOT a sales position. You'll be providing customer service and assisting customers with their routine account needs." Next, in training was informed that we "must offer their non-regulated products & services on every eligible call." Then we're told via e-mail what our "sales goals" are for each month on the products/services we were previously told all we had to do was "offer." As I stated to management when I was reprimanded for "not offering/selling their products, I don't think an elderly customer who clearly has memory troubles should be someone I'm offering to as they could barely remember their SS or DOB. Still, was told those are "eligible" calls and should be offering/selling to the customer. Not to mention, why are we required to offer products for customer during inflation and people are having a hard time already without the "added charge" on their bill. This place is beyond ridiculous with their horrible business practices and what they expect from their employees.

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Duke Energy photo of: Charlotte skyline that includes Duke Energy is 20 miles to the north of Charlotte dentist Family Dental Choice
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Duke Energy photo of: Front Doors
Duke Energy photo of: Performing work in the powerplant

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