KEY NOT FOUND: coverImgAlt
Logo

Duke Energy

Is this your company?

Duke Energy

Add a Review

Employee Review

  1. 5.0
    Former Freelancer

    Fun environment

    Jul 13, 2022 - Customer Service Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good management,good and engaging training, fair pay and benefits

    Cons

    Nothing bad to say honestly

    Continue reading
    Be the first to find this review helpful
  1. 5.0
    Former Employee

    Ok

    Sep 26, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, good benefits, good job overall

    Cons

    Bad communication between the supervisors

    Continue reading
    Be the first to find this review helpful
  2. 3.0
    Current Employee, more than 1 year

    Good and Bad

    Aug 16, 2022 - Customer Service Representative in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some work from home positions. If you keep stats up there are flexible schedules. Good benefits. Good coworkers. Chance to move up

    Cons

    Horrible system (SAP/C4C) Daily issues that slow everyone down and keep calls back to back, customers angry, and stress high. I have no idea why they paid so much money to downgrade the system to this monstrosity. Calls that should take 1 minute can take 15 just because of system slowness or how much you have to navigate to find something that should be simple. Way too much pressure on sales, you can forget if you are customer service for a sales team or utility company. Pay is starting to be too low for how much is expected, and they add more things to handle monthly. Vendors they hire instead of reps, nothing against them, but they are less trained and mostly transfer calls so it doesn't seem to help our queues except on outages and payments. They need to hire more base reps and less vendors or they will keep losing base reps. Constant extensions, although they have gotten better with some being voluntary. Not great work/life balance if a raindrop falls somewhere. They expect you to be a robot.

    Continue reading
    1 person found this review helpful

Discover more reviews about Duke Energy.

Duke Energy Photos

+ Add Photo
Duke Energy photo of: Duke Energy Building
Duke Energy photo of: Charlotte skyline that includes Duke Energy is 20 miles to the north of Charlotte dentist Family Dental Choice
Duke Energy photo of: Powerline
Duke Energy photo of: Front Doors
Duke Energy photo of: Performing work in the powerplant

Have you worked here?

See All Photos

Duke Energy Job Seekers Also Viewed

Wells Fargo Logo
Wells Fargo

3.7

41,821 Reviews
Compare