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Duke Energy

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Duke Energy

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Employee Review

  1. 1.0
    Former Employee, more than 1 year

    Scripted customer service and overbearing mgrs/lead team

    Jul 28, 2022 - Customer Service Specialist in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Honestly can't think of one pro from working here.

    Cons

    Was told conflicting information every other day pertaining to "what is expected of you and your performance." First it was "this is NOT a sales position. You'll be providing customer service and assisting customers with their routine account needs." Next, in training was informed that we "must offer their non-regulated products & services on every eligible call." Then we're told via e-mail what our "sales goals" are for each month on the products/services we were previously told all we had to do was "offer." As I stated to management when I was reprimanded for "not offering/selling their products, I don't think an elderly customer who clearly has memory troubles should be someone I'm offering to as they could barely remember their SS or DOB. Still, was told those are "eligible" calls and should be offering/selling to the customer. Not to mention, why are we required to offer products for customer during inflation and people are having a hard time already without the "added charge" on their bill. This place is beyond ridiculous with their horrible business practices and what they expect from their employees.

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    1 person found this review helpful
  1. 5.0
    Current Employee, less than 1 year

    Awesome company

    Oct 5, 2022 - Driller in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and good atmosphere

    Cons

    Heat and long hours sometimes

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  2. 4.0
    Current Employee, more than 3 years

    Solid Place to Work

    Oct 6, 2022 - Senior Data Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Reliable job with lots of consistency. Plenty of resources to continue education & pursue career development.

    Cons

    Legacy company means nothing moves fast. Don't count on anything changing.

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