Dunkin' Brands - Generally a good place to work but under-resourced for its size | Glassdoor
There are newer employer reviews for Dunkin' Brands
There are newer employer reviews for Dunkin' Brands

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Helpful (1)

"Generally a good place to work but under-resourced for its size"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Marketing in Canton, MA
Current Employee - Marketing in Canton, MA
Recommends
Positive Outlook
Approves of CEO

I have been working at Dunkin' Brands full-time

Pros

Fantastic brand with a large base of loyal guests
Lots of growth still ahead for Dunkin' and Baskin (West Coast, International)
Senior Management is accessible if you work in HQ's, and most seem to genuinely care about employees
Entrepreneurial culture that thrives on innovation and constantly course corrects to drive sales
Work/Life balance generally supported throughout the organization (in theory)
HQ's close at 1:30 on Fridays 52 weeks/year

Cons

Pay is generally below market
Career growth limited for most (frequent openings, but only for lateral moves)
Franchisee model slows or hinders execution frequently
Most departments are understaffed relative to comparable chains
Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved
More than 50% of Directors at HQ's don't seem to last more than 2-3 years
Small % minorities in Leadership positions at HQ's

Advice to Management

Take a longer-term perspective when evaluating investments in staffing/resources to grow the company. (Not all initiatives are going to pay off in the first 12-18 months, but most company strategies seem to focus solely on short-term payoffs)

Strengthen/enable the HR Team to improve pay and career path planning. They don't seem empowered or incentivized to create true growth opportunities for the majority of the company.

Other Employee Reviews for Dunkin' Brands

  1. "Standard Part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Canton, MA
    Current Employee - Crew Member in Canton, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Dunkin' Brands part-time (Less than a year)

    Pros

    Easy, good part time job for if you are in school, managers may or may not be flexible, but mine is.

    Cons

    Boring, very very boring, especially if you close. 8 hours feels like an eternity when it takes 2 hours of actual work to close the store.


  2. "Painful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dunkin' Brands part-time (Less than a year)

    Pros

    Nothing I can think of

    Cons

    Low pay, boring routine, store owner wasn't good

There are newer employer reviews for Dunkin' Brands
There are newer employer reviews for Dunkin' Brands

See Most Recent

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