Duty Free Americas - Great place to get global experience | Glassdoor
There are newer employer reviews for Duty Free Americas
There are newer employer reviews for Duty Free Americas

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"Great place to get global experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Neutral Outlook
No opinion of CEO

Pros

Work closely with senior level management. Wide variety of challenging tasks and projects.

Cons

Overworked and underpaid. At times workload is unrealistic.

Advice to Management

Value the talents of your junior level staff.

Other Employee Reviews for Duty Free Americas

  1. "salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Phoenix, AZ
    Former Employee - Sales Associate/Cashier in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    spiff, flexible schedule, easy job

    Cons

    low hourly rate. minimum $7.50


  2. "Started out good but worked out bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vendor Representative in New York, NY
    Former Employee - Vendor Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Duty Free Americas full-time (More than 5 years)

    Pros

    Very nice team of co-workers.

    Cons

    I have read many reviews about this company and the general opinion seems to be the same. The real problem is the management...or lack thereof. It seems they all use the same rule book at most of their stores and the treatment of the associates is the same all around. I read one review that was so on point about the management. Individuals who have been at that job for a very long time and got comfortable behind their desks and have absolutely NOTHING new to bring to the table. Their methods of dealing with the associates is worthy of labor board lawsuits. They are brazen liars. Accuse you and write you up for things without presenting you with any physical evidence that you are guilty. I once ran into an ex-manager from my store and they told me one of the reasons they quit was because of the bad things they wanted the managers to do to the employees. That solidified my suspicions that they were intentionally mistreating the associates. As a vendor representative you are responsible for selling the brand you represent and the vendor in turn pays you commission and a percentage of your salary if not all of it. It is my strong suspicion that this company cheats the vendor reps out of commission and many vendors are unaware what is going on. For example, your commission percentage is supposed to be 3% but the company takes 1.5% of it and the vendors are none the wiser. And they insist that you do not contact your vendor directly. They want you to go through management in order to contact them. Shady. This management is trained to be very backstabbish, throw you right under the bus to improve their own reputations with corporate, argumentative with associates, constantly focusing on the negative, pointing fingers at associates and treating people like children. Whenever business is down they blame the associates and say they are not providing enough customer service. Never a word of gratitude or thanks. Never look at themselves and realize that THEY are the real problem.

    Advice to Management

    Advising them would be a waste of time. They can't bare constructive criticism because, you see, they are "NEVER" wrong.


There are newer employer reviews for Duty Free Americas
There are newer employer reviews for Duty Free Americas

See Most Recent

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