Duty Free Americas - Good place to work with abysmal pay and almost overwhelming workload | Glassdoor
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There are newer employer reviews for Duty Free Americas

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"Good place to work with abysmal pay and almost overwhelming workload"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Helpdesk Support Engineer in Hollywood, FL
Former Employee - Helpdesk Support Engineer in Hollywood, FL
No opinion of CEO

Pros

The people I worked with were friendly,and the environment was great. While sometimes our workload was too much, working with people that you are friendly helps alot.

Cons

The pay was extremely low for the work performed. The lower paid employees would have to be on-call and get woken up at odd hours of the night and morning for one week a month, which almost destroyed the entire experience. There is no bonus for being on-call, and you would never get to come in late because you stayed up 4 hours the night before taking calls.

Advice to Management

Being on-call is a horrendous experience, especially because you cannot make a mistake without it causing endless hours of work, so there should be some motivation in taking the calls, for example extra pay, or extra time off. It Almost soured by entire experience with Duty Free Americas.

Other Employee Reviews for Duty Free Americas

  1. Helpful (2)

    "EHHH.."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Disapproves of CEO

    Pros

    The pro for working here is that its in the airport and that opens doors. TSA cleared an customs cleared. They also really dont pressure you on your sales. A lot of employee coverage is also a big plus.

    Cons

    Ok. unless your the morning manager, ur stuck working an ugly schedule, if ur new that means fri,sat and sun all closing.... when i say closing it means, until the last international flight leaves. Some times 9 sometimes 3 am. You're at the mercy of the airlines.. delays etc.. Upper management is in the same airport and dictate your every move. EVERY MOVE.. THEY LIVE BY WRITE UPS. Their is 3 store managers per store not 1.

    Advice to Management

    PLEASE let us be managers and run a business. Dont micromanage us.


  2. Helpful (2)

    "DFA was awesome...now not so great to work at."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Supervisor in Buffalo, NY
    Former Employee - Store Supervisor in Buffalo, NY
    Recommends
    Disapproves of CEO

    Pros

    You meet interesting people. The tasks are very easy that they ask of you.

    Cons

    I worked there 3 years and got canned for "cell phone" use. The one I worked at was very shady and was run poorly. From what I hear they have cut everything that was once good about that place. They cut hours, pay, bonuses, tuition reimbursement, employee christmas party, everything.

    Advice to Management

    The company was strong when they had good leaders as managers. Ones that have good communication as well. They should go back to the approach they used to have with the bonuses and promoting from within the company...but it doesnt look like they will be doing that. The company had a lot going for them and was a great place to work for...i cant say that anymore.

There are newer employer reviews for Duty Free Americas
There are newer employer reviews for Duty Free Americas

See Most Recent

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