E*TRADE Financial - good for entry level | Glassdoor
There are newer employer reviews for E*TRADE Financial
There are newer employer reviews for E*TRADE Financial

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Helpful (2)

"good for entry level"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Financial Services Representative in Atlanta, GA
Current Employee - Financial Services Representative in Atlanta, GA
Doesn't Recommend
No opinion of CEO

Pros

entry level get series 7 and 63 licenses. good training. good experience in customer service. great if you are looking to get into sales. opportunity for future licenses (series 4, 24, ect.). good stepping stone (currently looking for another job)

Cons

micromanagement. breaks, lunch and start time are recorded to the second. compensation is low. will take years to earn decent living at FSR level. you potential ceiling will end at being either sales RM or a manager. creates a lot of turnover. currently looking for another job after 3 years, which is usually the case (which isn't a necessarily a con)

Advice to Management

manager should stick up for their reps more. be more of an advocate.

Other Employee Reviews for E*TRADE Financial

  1. "Call center experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative In Call Center in Jersey City, NJ
    Former Employee - Customer Service Representative In Call Center in Jersey City, NJ
    Disapproves of CEO

    Pros

    Young managers indicate the ability for in house advancement. Relatively high end phone center job which required experience in financial services (as well as Series 7 registration). Still there are occasions for the unreasonable calls from customers who blame you for some mistake they have made. Company did make an effort to provide some outlets from the stress of making calls with a nice break area with TV, wii and ping pong tables.

    Cons

    Young managers often are not experienced in managing people. Tend to be too defensive and rely to too heavily on call statistics. Senior management seldom on site. Relatively low compensation considering the skills and knowledge required for this job. However due to cost pressures, firm was moving toward lower cost call centers in other parts of the country and overseas.

    Advice to Management

    Senior management should consider the quality as well as the quantity of calls handled by CSR in the call centers. Should look at the example of Zappo to see how a call center should be managed.


  2. "E*TRADE Securities"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Alpharetta, GA
    Former Employee - Team Lead in Alpharetta, GA
    Recommends

    Pros

    The bonus structure rewards performance. Salary is consistent with industry standards. There are opportunities for advancement. It is an innovative company.

    Cons

    For a company that espouses technology and innovation, some departments are archaic, with processes that require manual calculations froth with human errors.

    Advice to Management

    Keep technolgy in the forefront not only in the active trader brokerage business but for all business units.

There are newer employer reviews for E*TRADE Financial
There are newer employer reviews for E*TRADE Financial

See Most Recent

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