EPCOR - Customer Service Specialist dealing with customers via phone, email or letters. | Glassdoor

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There are newer employer reviews for EPCOR
There are newer employer reviews for EPCOR

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Helpful (1)

"Customer Service Specialist dealing with customers via phone, email or letters."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Consultant
Current Employee - Service Consultant
Recommends
Approves of CEO

Pros

Amazing benefits and perks with good pay. Socially responsible company who aims to treat its employees right through giveaways, employee recognition at a corporate level and employee events.

Cons

Senior leadership vision and management style does not often flow down the organization. Lower-level management tries hard but there are issues of favoratism, lack of employee concern and inconsistency in management approach.

Advice to Management

Motivate lower-level management to empower their employees more and distribute tasks more equitably. Develop management so the excellent work and vision of senior management flows down the organization to customer-facing and ground-level staff.

Other Employee Reviews for EPCOR

  1. "Great company with good work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Current Employee - Senior Financial Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EPCOR full-time (More than 5 years)

    Pros

    A great company overall. Upper management are all well experienced individuals who lead by example and are constantly working to improve the company. Great work life balance. Supportive of continued education and skill development opportunities. Company is constantly looking to grow and will have opportunities for career advancement with further acquisitions.

    Cons

    Large variances in salaries of individuals who are at the same level and ineffective performance review system. Opportunities for advancement and career development have slowed.

    Advice to Management

    Improve the performance review process to recognize and reward individuals who are excelling and identify those who are not meeting expectations.


  2. "Meter Reading"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at EPCOR full-time

    Pros

    Earning Potential
    Great Co-workers
    Vacation time
    Benefits
    Safety

    Cons

    Long meter reading routes
    Difficult certifications unrelated to role which impact pay increase
    You have to pay 100 bucks to take certifications

    Advice to Management

    Implement practices and studies that prepare employees for certification testing

There are newer employer reviews for EPCOR
There are newer employer reviews for EPCOR

See Most Recent

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