ET Lawson - Customer Service Representative/Service Dispatcher | Glassdoor
There are newer employer reviews for ET Lawson
There are newer employer reviews for ET Lawson

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"Customer Service Representative/Service Dispatcher"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service/Service Dispatcher in Hampton, VA
Former Employee - Customer Service/Service Dispatcher in Hampton, VA
Doesn't Recommend
Neutral Outlook

I worked at ET Lawson full-time (More than a year)

Pros

The employees are all very nice and helpful.

Cons

The President of the company is very inconsiderate of his employees. He is on a power trip and doesn't care how his scheduling decisions affect his employees. He is the President of the company and what he says goes, no questions asked.
They may hire you for an 8-5 job, but it is subject to change at any time. They have an after hours emergency service that requires one to work from home. There are 9 time slots this service, 7 of which are 7 hours per evening, 5pm-12am, and 2 that are 10 hours per day, 7am-5pm. These hours are generally split between 3 people so you work at home and at whichever office Mr. President deems necessary, when ever he deems it is necessary. You do not get any type of pay differential to make up for the fact that you cannot get 40 hours per week working as an emergency dispatcher and you are not given the option to not be an emergency dispatcher if working from home is not plausible. You will work all holidays, except one of your choice, if no one else has already claimed it.
They "dock" the service departments employees for 30 minutes each day for lunch if they get a chance to take it or not. There is absolutely no opportunity for advancement at this company. They will hire someone off of the street before they will offer you another position.

Advice to Management

Happy employees are productive employees.

Other Employee Reviews for ET Lawson

  1. "triant ceo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fuel Oil Driver in Hampton, VA
    Former Employee - Fuel Oil Driver in Hampton, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ET Lawson full-time (More than 5 years)

    Pros

    flexable start times for drivers

    Cons

    et lawson is run by a tyrannical ceo Don Allen sr he will fire any body for any reason to suit his bottom line his son donald allen jr must bend to his will no questions asked i was fired from my pos as fuel oil driver after a 3 week illness i had all notes from care givers but since it was end of heating oil season im shure don allen did not care his bottom line is what counts most.

    Advice to Management

    GET RID OF DON ALLEN SR


  2. "Limited Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hampton, VA
    Former Employee - Anonymous Employee in Hampton, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual clothing environment and uniforms for techs, (mostly) friendly office personnel.

    Cons

    Still using MS DOS computer database with no plans to ever upgrade, computers are 20+ years old. Redundant & inefficient business methods. Zero room for advancement, idea's for improvement not tolerated. "Human Resources" is the owners wife so may as well say NO HR. Owner has unpredictable mood swings. Poor benefits do not allow for family coverage.

    Advice to Management

    Realize that efficient computers are a necessary tool, without a modern upgrade this 100+ year old business is dead within 2-3 years.

There are newer employer reviews for ET Lawson
There are newer employer reviews for ET Lawson

See Most Recent

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