EarthLink - Best and Worse time of my life | Glassdoor

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There are newer employer reviews for EarthLink
There are newer employer reviews for EarthLink

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"Best and Worse time of my life"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Consultant
Former Employee - Technical Consultant
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at EarthLink full-time (More than 10 years)

Pros

Learned a lot, worked with great people, made many friends.

Cons

After 12+ years of service it is hard to use some or most of this expeiernce in any other Field.

Other Employee Reviews for EarthLink

  1. "A typical tech company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Rochester, NY
    Current Employee - Engineer in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at EarthLink full-time (Less than a year)

    Pros

    Some of the coworkers, the technical puzzles/challenges, the paychecks. Flexible work arrangements once you 'prove' yourself.

    Cons

    The chaos. People are working too long, hard and frantically. Working a 60 hour week doesn't mean you are accomplishing more -- it means you are shortchanging your health, your family, and your life. People WILL be more productive if they have enough rest and downtime to recharge their brains.

    Advice to Management

    Dear Upper Management: Pay more attention to the nuts and bolts, day to day operations and don't even THINK about any more acquisitions until the current systems are integrated. With trouble tickets, don't worry about how long it takes a ticket to close -- worry about whether your customer was happy with the service and resolution.


  2. "Sales (Avoid at all costs, if going into sales)."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Division
    Former Employee - Sales Division
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    A lot of vacation time, good benefits, 401k plan. A great marketing team, aggressive pricing, excellent escalation lists in place, excellent IT team.

    Cons

    Non flexibility with working from home, constant micro management, company is not doing well financially. Constant layoffs and constant churn. Lack of customer first commitment. Management has no CLEC experience and doesn't understand what it takes to run a CLEC. Earthlink higher ups constantly worry about numbers, from cold colds, new appts set, daily goals and filling your funnel. Training is substandard at best, mostly web-ex. There is a brain drain going on within the company, the best and the brightest are being driven out.

    Advice to Management

    Stop micro managing, allow people to do their job. The lack of utter respect and professionalism shown to your employees is incomprehensible. Stop hiring managers, Directors, VP with no CLEC experience, or no real experience at all. You are driving your best employees away.

There are newer employer reviews for EarthLink
There are newer employer reviews for EarthLink

See Most Recent

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