Eddie Bauer - Management micromanages and is disrespectful of associates | Glassdoor
There are newer employer reviews for Eddie Bauer
There are newer employer reviews for Eddie Bauer

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Helpful (4)

"Management micromanages and is disrespectful of associates"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Chicago, IL
Current Employee - Sales Associate in Chicago, IL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Eddie Bauer part-time (More than a year)

Pros

Starting wage is higher than some places.
Good return policy.

Cons

Associates fight one another for hours using a ranking system that is inaccurate.
Management pretends to listen to grievances but takes no action.
Many On Call shifts.
Good customer service is not rewarded or acknowledged, only sales numbers.
Credit card techniques are unethical.

Advice to Management

Store goals with group rewards rather than associate competition.
No on calls. Have a list for people who would like to pick up extra shifts. People respond better to being asked than told.
Do not talk down to associates. If we are as stupid as you pretend we are, you should just fire us.
Either actually reward excellent customer service or stop pretending you care about it.

Other Employee Reviews for Eddie Bauer

  1. Helpful (2)

    "Trying To Get Back On Track"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Neutral Outlook
    No opinion of CEO

    I have been working at Eddie Bauer full-time (More than 5 years)

    Pros

    Many great people to work with in the organization. Company encourages outdoor activity and lifestyle. Company has loaner program for camping, snow sports ect for employees.

    Cons

    Workload for majority of salaried positions does not leave time to enjoy many of the outdoor perks/activities the company brand stands for. High turnover rate in the past 1 - 1/2 years has contributed to increased workload. Performance reviews are on 'bell curve' which does not promote team nor provide proper recognition of many employees abilities.

    Advice to Management

    You have a dedicated team that wants this company to succeed. We are willing to help the brand get back on track but are continuing to get mixed messages and workloads from various upper mgmt teams.


  2. Helpful (1)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Denver, CO
    Current Employee - Sales Associate in Denver, CO
    Recommends
    Neutral Outlook

    I have been working at Eddie Bauer full-time (Less than a year)

    Pros

    The people who work here for the most part are great to work with. If you are on the top of the forced ranking list you can expect 30+ hours per week.

    Cons

    The corporate structure of forced ranking creates a very competitive workplace. Forced ranking also harbors dishonesty at the cash register because, if you are not making numbers you can expect less than 10 hours per week. Also, if you are not at the top of the list you will be stuck greeting and you will never be able to get your sales per hour where they need to be . Thus making you stuck at the bottom of the forced rank list, and greeting.

    Advice to Management

    Switch from forced ranking system to even distribution of hours. This will create a more even playing field and will drastically reduce the turnover rate.
    Also market first ascent!!!

There are newer employer reviews for Eddie Bauer
There are newer employer reviews for Eddie Bauer

See Most Recent

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