Edinburgh Woollen Mill - Decent working conditions, staff morale not so good | Glassdoor
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"Decent working conditions, staff morale not so good"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Assistant in Edinburgh, Scotland (UK)
Former Employee - Sales Assistant in Edinburgh, Scotland (UK)

I worked at Edinburgh Woollen Mill part-time (Less than a year)

Pros

Colleagues are friendly, get to know each other and are happy to help each other when necessary (e.g. by swapping shifts)
Staff discount after working there for some time
Manager takes personal requests into account when arranging shifts, e.g. making allowance for travelling by public transport
Some bonuses available when store meets its targets

Cons

Staff morale low, in particular among long-term employees - boredom is common
Relationships with higher management not amiable
Minimum wage

Advice to Management

Higher manager should aim to develop better relationships with store managers, so that suggestions from higher management are more likely to be looked on as helpful, rather than as interference

Other Employee Reviews for Edinburgh Woollen Mill

  1. "Poor management and little chance for promotion"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great in-store relationships
    Job security
    Staff discount

    Cons

    No promotion prospects
    External recruitment for middle and senior managers
    Regular middle management changes
    Overall poor senior management

    Advice to Management

    Invest time and money in your store and area managers. Some are doing a great job, and getting little support and recognition.
    In my experience all store and area managers are recruited externally, if more time was invested in training and developing the staff within the stores, then this would not need to be the case.
    Senior/Group level management should be more mindful of their audience when they send out emails to the group, as their wording may not be taken as the motivation-booster they are intended to be. Tone is very difficult to judge through words on a page and can come across exceptionally harsh to the front line workers who are working all hours for minimum wage.
    Overall, you do need to spend more time communicating with your staff, but be mindful about the message you want to convey and how your message will be received.


  2. "Promising start but feel very let down by the company. No support, progression or development."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Edinburgh Woollen Mill full-time (More than 8 years)

    Pros

    Lovely staff in store, really good team to work with.

    Cons

    Tired old store not meeting its full potential. No support from management. Constant pressure to increase conversion which is an awful kpi to work with.

    Advice to Management

    Reinvest in your teams and your stores. Scrap conversion and concentrate on improving the average spend of people who want to buy.

There are newer employer reviews for Edinburgh Woollen Mill
There are newer employer reviews for Edinburgh Woollen Mill

See Most Recent

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