Education Management Corporation - Be careful. | Glassdoor
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There are newer employer reviews for Education Management Corporation

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Helpful (2)

"Be careful."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Pittsburgh, PA
Former Employee - Anonymous Employee in Pittsburgh, PA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Education Management Corporation full-time

Pros

There are many talented, friendly employees who are team players. Most are permitted to have a reasonable work/life balance. Quite a few make an effort to maintain a healthy working environment.

Cons

Up until recently, EDMC was a great place to work, and there used to almost be a family-type of atmosphere. However, senior management has gradually made more choices that favored investors more than students. Work is initiated because it brings in money - not because it has long term benefits. Enrollment has been down, and so cuts were made. Those cuts first affected well respected teachers - of all people! More recently, cuts were made at the Pittsburgh corporate location. Almost no explanation was made as to why those particular people were cut - some had just been hired two months before and some had been around more than 10 years. Many were simply told that the cuts were NOT performance based but seemed to be treated the same as others who had previously been fired. That seemed disrespectful. Supervisors who had input as to which people would be eliminated were mysteriously not available afterwords. There are cliques that have a surprising amount of control over departments and if you're not on their good side you'll know it. Human Resources is not careful or professional in terms of how they handle sensitive matters - sensitive information is not fully hidden from people who shouldn't see it.

Advice to Management

Treat students and employees as you would want your family and friends to be treated. Remember and recognize good, professional, and loyal behavior - don't punish it. And remember who you say you serve the most - the students. If they're not learning what they need to, or if they shouldn't have been enrolled to begin with, you'll hurt all the more.

Other Employee Reviews for Education Management Corporation

  1. "Pros and Cons at EDMC IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Desktop Analyst in Pittsburgh, PA
    Current Employee - IT Desktop Analyst in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Education Management Corporation full-time (More than a year)

    Pros

    Nice offices, people and views. Decent enough equipment. Good pay.

    Cons

    Crappy benefits. Lack of job security. Workload often out-weighs capacity.

    Advice to Management

    Rough times at EDMC due to the economy. Find ways to reward your employees to give yourself a chance in terms of retaining the good employees. Why not give the week between Christmas and New Years off--nothing really gets done that week and this is an Education company. There are two large corps in the K&L gates building that offer comparable salaries, better insurance and significantly more time off. A little tempting to your capable IT people.


  2. "Anything but this, anywhere but here... worst job ive ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Representative in Pittsburgh, PA
    Current Employee - Admissions Representative in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Education Management Corporation full-time (More than a year)

    Pros

    Young people fun people that do the "grunt work"...pretty much everyone hates their job, and most people spend their breaks applying for new jobs

    Cons

    Absolutely everything! Type EDMC in google you will see the most popular searches, are lawsuits, scams etc. Its really as bad as it seems

    Job itself:
    Call 400 people a day that do not want to go to school, and generally do not have the aptitude to be successful. Attempt to use their pain as leverage as to why they sould go to school and improve their lives. Eventually one out of every 500-1000 calls made will turn into an application. Your job is to then babysit this student, and ensure that they complete all the steps needed to enroll in class, and then help them pass the first class. Sometimes you will spend 3 hours on the phone walking them through a fafsa or even learn how to cut and past or attach a file. Often times it takes a few days to find out that students did not graduate high school or are defaulted on their student loans, so all your work may be for nothing. Even if they graduate on average about 40% of people who fill out an application actually go to school. Prepare for alot of missed appointments, and alot of people swearing at you or threatening you because you are forced to call them 4 times a day.

    Morals:
    What morals? 66 year old retiree who lives off social security wants to know about computers, sign her up for an associates in IT. As long as you graduated from high school, and are willing to take out loans you are golden. There are no standards for getting accepted, there is no student who cant be successful. No computer, no car to get to the library... no problem. This is what you are told... the graduation rate is below 10%. If you want to be successful prepare to promise things to people that realistically they will never achieve.

    Work life balance:
    You are at that office at least 45 hours a week. Not getting enough students, you are encouraged to do overtime. There are pay periods i had 20 hours of overtime. You are asked to come in on Saturday too. Vacation you get 16 days, but good luck trying to use it. Managers will try to discourage you from using it especially on "Start weeks" basically ever 2-3 weeks, if you go you may be put on the track to being fired. If someone else has already requested off on your team on those days... too bad you cant take off

    Technology:
    Most of the technology is older than the people using it. Website down a lot, network outages, etc. Its really hard to sell always available internet education, when the application site has issues several days a week.

    Where the money comes from:
     Most of the students live off the government, i would say 50-70% of the students i spoke to didnt have jobs. So the academic year is conveniently prices at about $1500 less than the Federal Financial Aid maximum. So the vast majority of people only use FA to pay to school, which is fine except for the fact that no one graduates, all these loans go unpaid. As a result the taxpayers take the hit.

    Atmosphere: Very stressful, the focus is on numbers not on the students, You can never do enough managers always want more. You are timed on everything. How long you are on lunch, breaks even to the bathroom. If you are late more than a minute or two you have a conversation about how serious you are about your job.

    Management:
    Terrible dont really care too much about you, if you do something well, they will just ask you to do it again. There is no reward, no incentive, to do anything beyond the minimum. Most people play the game do exactly what is needed to ensure you have a job and nothing more. Once a year they have a pizza party for the best team, and occasionally you get to wear jeans when the Penguins play... those are the big perks you get from management

    Job Security: None. I was hired with about 30 people, after 90 days. 7 of us were left... 2 quit the rest were fired. Very high turn over rate. Lots of people fill out job applications while at work.Most people that get a new job move on rather quickly

    Advice to Management

    The company is on the verge of failure. The system that made online education is being regulated and soon you will either need to change or close down. IMO they need to clean house on the management level.

There are newer employer reviews for Education Management Corporation
There are newer employer reviews for Education Management Corporation

See Most Recent

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