Electronic Data Systems - EDS where the customer does not come first. | Glassdoor
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There are newer employer reviews for Electronic Data Systems

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Helpful (1)

"EDS where the customer does not come first."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Performance Engineer in Tulsa, OK
Former Employee - Performance Engineer in Tulsa, OK
Doesn't Recommend
Disapproves of CEO

Pros

Working at EDS is better than Welfare.

Cons

Layoffs every quarter (literally) In the past 7 years that I have worked for EDS ther have been 24 layoffs. If your called back you have to take a 35% paycut if you accept. US Jobs are moving to Argentina and India as fast as possible. EDS contines to cut services to their customers who are paying for services because they do not have the manpower due to constant layoffs. Health benefits continue to deteriorate. Where we used to have a copay now there is a $1000.00 deductable to satisfy before the company pays anything. Its hard to take pride in your work anymore. You have to just get it done, no time to double check anything because there is so much work to do, just get it done and move on to the next issue.

Advice to Management

I would be interested to know what Senior Management thinks is the reason more and more customers are suing EDS. They need to start caring about the customer and not only the bottom line.

Other Employee Reviews for Electronic Data Systems

  1. Helpful (1)

    "Senior leadership doesn't care about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Services Analyst
    Current Employee - Business Services Analyst
    Disapproves of CEO

    Pros

    In its heyday, job opportunities were good. Now, so many jobs have been cut that there are very few opportunities.

    Cons

    They've cut some many people that everyone left is overworked, and cannot perform their jobs well due to lack of time. Also, we live in fear of the unrelenting job cuts. This caused lack of motivation and even depression.

    Too many jobs are being shipped overseas in a "best shore" effort. It would be nice if the USA was considered the "best shore" as it was in the past. Our helpdesks, and those we provide for our customer, are based in India, and are little more than a call routing service. They are mockingly referred to as the Helpless Desks. They cannot solve anything more then the most trivial problems. Everything else is referred to second level support, which takes days for resolution.

    Advice to Management

    Value your employees more, and give them a chance for a personal life. Also, quit cutting pay...costs are increasing and we shouldn't have to struggle to make ends meet.


  2. "EDS used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Detroit, MI
    Current Employee - Service Delivery Manager in Detroit, MI
    No opinion of CEO

    Pros

    There are some "old school" EDSers that are trying to keep the old EDS spirit alive. This includes very personable interactions with management, taking care of people, just being a good place to grow and work.

    Cons

    The folks that are left with the "old EDS" mentality are few and far between. The ones that are left struggle to do small things such as lunch out, trinkets, or any form of recognition since it has all been shut down. Overall compensation is flat and advancement opportunity minimal.

    Advice to Management

    Pay Attention to your employees. Not Managers that tell you what you want to hear.

There are newer employer reviews for Electronic Data Systems
There are newer employer reviews for Electronic Data Systems

See Most Recent

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