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Elevance Health

Engaged Employer

Elevance Health

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Employee Review

  1. 5.0
    Current Employee, less than 1 year

    First week and and LOVE it

    Sep 3, 2021 - Customer Service Representative in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, $17/hr base to start, paid holidays from day one, full benefits after 30 days, generous PTO accrual (over 11 hours a month!), 401(k), equipment provided, many other benefits

    Cons

    You are basically sitting in front of a computer all day, but at least it's at home. I only just finished my first week of a month-long training, but so far I love it. I think I'll actually enjoy it more once I'm interacting with customers. There's plenty of room to advance, if you want. Quarterly incentives, yearly bonuses, and my friend who has been there for several years said she gets regular raises. This feels like a company that values its employees.

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    Elevance Health Response

    TA Programs Coordinator Sr.

    We’re happy to hear you enjoy working at Anthem. Thank you for your review!

  1. 5.0
    Current Employee

    Good place

    Jan 11, 2023 - Director of Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    No stress and very flexible

    Cons

    Nothing to say at this point

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  2. 4.0
    Current Employee, more than 1 year

    Good benefits, metrics kinda suck

    Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.

    Cons

    It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.

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    2 people found this review helpful

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