- Current Employee, more than 5 years★★★★★
CSA call centerOct 18, 2021 - Consumer Service AssociateRecommendCEO ApprovalBusiness Outlook
Great benefits, education reimbursement and wide range of opportunities for career growth. Work at home opportunities available. Very diverse and professional culture.
Training is not sufficient for the job expectations, high turnover position, team support is not always sufficient or available. I found I learned most of what I know from my own research and experience not from my trainers or support team. On phone, computer and sitting for 8 hours. Very little flexibility in schedule.Continue reading
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- Current Employee★★★★★Jan 11, 2023 - Director of SalesRecommendCEO ApprovalBusiness Outlook
No stress and very flexible
Nothing to say at this point
- Current Employee, more than 1 year★★★★★Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KYRecommendCEO ApprovalBusiness Outlook
I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.
It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.Continue reading