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Elevance Health

Engaged Employer

Elevance Health

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Employee Review

  1. 2.0
    Former Employee, less than 1 year

    Patient Enrollment Specialist- Caremore

    Sep 22, 2022 - Patient Enrollment Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1) Pay was decent 2) Remote WFH 3) Managers want you to succeed

    Cons

    1) Aggressive outreach attempts for Healthy Start exams at Caremore Clinics (Managed by Elevance Health) 2) Disparity in amount of health members and PES reps. Elevance is losing members which causes duplicate outreach attempts. 3) Lack of purpose and value in job. Same outreaching everyday 4) Many Elevance members do not want Caremore services because they already have their own primary doctor and supportive healthcare.

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  1. 5.0
    Current Employee

    Costumer service Rep

    Dec 7, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can keep going up , as long as you were doing good

    Cons

    more trainings for the new employed

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  2. 4.0
    Current Employee, more than 1 year

    Good benefits, metrics kinda suck

    Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.

    Cons

    It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.

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Elevance Health Careers

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Digital and Technology professionals at Elevance Health drive the future of health care, delivering innovative and reliable solutions that...More

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Elevance Health photo of: outside HQ
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Elevance Health photo of: caremore building
Elevance Health photo of: My wonderful co-workers 'decorated' my cubicle to celebrate my promotion.
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