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Elevance Health

Engaged Employer

Elevance Health

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Employee Review

  1. 1.0
    Current Employee, less than 1 year

    Undeveloped leaders

    Sep 24, 2022 - Senior Manager, Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home is a pro.

    Cons

    The expectations I had of associates with leader titles had to be reset comparative to other organization I have worked with. They do not place a focus on leadership development. I would see new leaders struggle, and then saw their leader unequipped to coach them. It is systemic. Leaders are unable to tie their strategy to the tactical work that is performed, so the strategy only exists in powerpoint. This is true across all levels in the organization that I interact with. The leaders are not willing to fund the projects that need to take place in order to modernize and automate. Large initiatives are tied to unsupported desktop solutions, rather than to IT solutions. They are not Agile in the space that I am in. Efforts are managed using a fire drill/shotgun hybrid approach. I haven't seen this work effectively, but they keep trying.

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    4 people found this review helpful
  1. 5.0
    Current Employee

    Costumer service Rep

    Dec 7, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can keep going up , as long as you were doing good

    Cons

    more trainings for the new employed

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  2. 4.0
    Current Employee, more than 1 year

    Good benefits, metrics kinda suck

    Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.

    Cons

    It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.

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Digital and Technology professionals at Elevance Health drive the future of health care, delivering innovative and reliable solutions that...More

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