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Elevance Health

Engaged Employer

Elevance Health

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Employee Review

  1. 4.0
    Current Employee, more than 8 years

    Flexible and good benefits

    Nov 21, 2022 - Marketing Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and flexibility. Pay is on par with the industry. Get to work autonomously.

    Cons

    Sometimes there’s a lack of input before changes are made from the top down, which can result in inefficiencies.

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  1. 5.0
    Current Employee, more than 3 years

    Remote

    Feb 1, 2023 - Subject Matter Expert (SME) in Richmond, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home. Work life balance

    Cons

    Leadership can be demanding. Calls can be stressful

    Continue reading
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  2. 4.0
    Current Employee, more than 1 year

    Good benefits, metrics kinda suck

    Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.

    Cons

    It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.

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    2 people found this review helpful

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Elevance Health Careers

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Digital and Technology professionals at Elevance Health drive the future of health care, delivering innovative and reliable solutions that...More

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