Employee Review
- Current Employee, more than 8 years★★★★★
Flexible and good benefits
Nov 21, 2022 - Marketing ManagerRecommendCEO ApprovalBusiness OutlookPros
Great benefits and flexibility. Pay is on par with the industry. Get to work autonomously.
Cons
Sometimes there’s a lack of input before changes are made from the top down, which can result in inefficiencies.
Other Employee Reviews
- Current Employee, more than 3 years★★★★★
Remote
Feb 1, 2023 - Subject Matter Expert (SME) in Richmond, VARecommendCEO ApprovalBusiness OutlookPros
Work from home. Work life balance
Cons
Leadership can be demanding. Calls can be stressful
Continue reading - Current Employee, more than 1 year★★★★★
Good benefits, metrics kinda suck
Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KYRecommendCEO ApprovalBusiness OutlookPros
I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.
Cons
It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.
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