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Elevance Health

Engaged Employer

Elevance Health

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Employee Review

  1. 3.0
    Current Employee, less than 1 year

    Potential

    Nov 28, 2022 - Claims Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I believe the company and job has the potential to be great. I really do. The work environment is there. The benefits are there. They just need to improve their training and pay fairly according to experience.

    Cons

    Pay is offensively LOW! I am shocked at how little they pay. I do not intend to be in my role long- either applying internally or find another job all together. Training is ridiculously long. There is no reason for training to be 4+ months long. The trainer cannot stay focused, yet we are supposed to. The trainer has taken PTO through the duration of the training so there is alot of inconsistencies.

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  1. 5.0
    Current Employee

    Good place

    Jan 11, 2023 - Director of Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    No stress and very flexible

    Cons

    Nothing to say at this point

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  2. 4.0
    Current Employee, more than 1 year

    Good benefits, metrics kinda suck

    Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.

    Cons

    It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.

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    2 people found this review helpful

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Elevance Health Careers

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Digital and Technology professionals at Elevance Health drive the future of health care, delivering innovative and reliable solutions that...More

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