Employee Review
- Current Employee, less than 1 year★★★★★
Great Entry Level Job
Jan 26, 2023 - Customer Support in Richmond, VARecommendCEO ApprovalBusiness OutlookPros
Great medical benefits and 6% 401k matching
Cons
Customer facing positions pay pretty low compared to back-office entry level positions, it feels unfair but that's the job market for ya. It's a relatively low-stress job at least in medicare supplement, and it gets pretty slow during non-peak seasons, so not a lot of OT available. I also love that it's remote!
Continue readingWe’re thrilled that you are happy in your role. It is always great hearing from our associates. Thank you for taking the time to leave a review!
Other Employee Reviews
- Current Employee, more than 5 years★★★★★
Good place to work
Feb 19, 2023 - Software Development Engineer In Test (SDET) in Indianapolis, INRecommendCEO ApprovalBusiness OutlookPros
Best company to work nice management
Cons
No complaints helps employees in career enhancements
Elevance Health Response
We’re happy to hear you enjoy working at Elevance Health. Thank you for your review!
- Current Employee, more than 1 year★★★★★
Good benefits, metrics kinda suck
Nov 29, 2022 - Customer Service Representative (CSR) II in Louisville, KYRecommendCEO ApprovalBusiness OutlookPros
I really like working from home, especially with the price of gas! The benefits are nice, insurance is fairly cheap, and I’ve done really well in most things. I thought the training was fine for the most part (and thank god for the help desk and chat starting out). Working on a holiday, you get 2.5x pay, plus PTO to use on a day of your choosing.
Cons
It’s just aggravating that your bonuses and things if you are on the phones depend on metrics like your AHT. And they want it under about 11.5 minutes for a claims call, but you aren’t allowed to tell a vendor that you can’t take any more claims! So you might end up with several calls where you have to check 8 claims on each calls. So even if you only spend 4 minutes per claim, you’re at a 32 minute call. Get 4 of those a day, and it’s almost impossible to get your time down. It’s frustrating. Made me want to get off the phones (even tho the phones are where you get OT). Getting used to using genesys and WDE for your work schedule took some getting used to.
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Elevance Health Response