Empyrean Benefit Solutions - Customer Care | Glassdoor
There are newer employer reviews for Empyrean Benefit Solutions
There are newer employer reviews for Empyrean Benefit Solutions

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Helpful (6)

"Customer Care"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Houston, TX
Former Employee - Anonymous Employee in Houston, TX

Pros

Empyrean is a great place to gain exposure to the employee benefits world. If you are a person that will ask questions and seek out additional explanations to problems yu will learn quite a bit. The employees with the most benefit experience are loyal to the company, although not reciprocated.

Cons

Empyrean is a small company, still having some growing pains. Most of their customer service employess originate from the competition, Mercer HR Services, and come with quite a bit of experience,which is one of the cons; these employees desire growth, however, the company does not promote much from within. Empyrean has overlooked knoweledgeable employees for promotions and hired friends or associates of current employees instead. This is definitely a moral killer.

Advice to Management

Provide more opportunities for growth. Certain employees should be able to take advantage of continued education classes or some type of licensing(Life) to help support their career. Long term employees should be encouraged to further their career. The more seasoned employees can be most beneficial to those newer employees with the same loyalty for their company and the customers they support.

Other Employee Reviews for Empyrean Benefit Solutions

  1. "Client Service Representative"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    Former Contractor - Anonymous Contractor in Houston, TX
    Former Contractor - Anonymous Contractor in Houston, TX
    Approves of CEO

    I worked at Empyrean Benefit Solutions as a contractor (Less than a year)

    Pros

    Great Pay and Work Environment

    Cons

    Let's see I have none.


  2. "Potential for Growing Big"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Empyrean Benefit Solutions full-time

    Pros

    You can make your own path.
    You can impact your sphere in good dedicated ways if you are self-driven.

    Cons

    Mixed Direction.
    Confused or hesitant to follow its core value.
    Position Ceilings. It is hard to move up, even with experience.

    Advice to Management

    Listen and empower your core talent to be great. Don't get in their way, and give them what they need to be successful.


There are newer employer reviews for Empyrean Benefit Solutions
There are newer employer reviews for Empyrean Benefit Solutions

See Most Recent

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