Endurance International Group - Very fun atmosphere with an ever growing product line | Glassdoor
There are newer employer reviews for Endurance International Group
There are newer employer reviews for Endurance International Group

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"Very fun atmosphere with an ever growing product line"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Consultant in Denver, CO
Current Employee - Sales Consultant in Denver, CO
Recommends
Positive Outlook
Approves of CEO

I have been working at Endurance International Group full-time (More than a year)

Pros

Great place to work, lots of fun people which really makes it an exciting place to go everyday. There are always new products and they offer lots of great contests and incentives.

Cons

Large corporation easy to feel like your efforts go unnoticed. Client base is small- medium businesses so you get a very good mix of personalities and success levels.

Advice to Management

Keep the fun atmosphere going and continue to innovate your product line

Other Employee Reviews for Endurance International Group

  1. Helpful (9)

    "Now the new Walmart of hosting companies: Cheap, profit hungry, and no help."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Tier I and Migration Support Tier I in Tempe, AZ
    Former Employee - Technical Support Tier I and Migration Support Tier I in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group full-time (More than a year)

    Pros

    You get paid on time, the break room is nice, end of the month lunches were cool.

    Cons

    Company is so money hungry and all management does is ride people about sales. Nobody ever takes care of the customers and people call in all the time wondering when their issue was going to be resolved. There were many times when other employees would make sales on a customer's account, basically telling a customer that this particular product would fix their issues.....when in fact it was usually a lie. There were times when people would have a ticket for an issue that had been going on for over 3 weeks. You would think that if someone cared about the customer, they would own the issue and see that it is actually fixed. The hosting system they have is cheap, and they charge way too much for it after the first initial term. For as much as they charged, they could have at least had web servers that could run Wordpress and Joomla halfway decent. And don't even get me started about ecommerce websites....which always seemed to have issues on EIG's systems. Another major issue is the fact that servers would go down, sometimes the phone system would go down completely, or even better is when our internal tools/CRMs would go down. We couldn't even help customers when these kinds of things happened and it was embarrassing to be representing the company when those types of issues would strike. Another issue with EIG is that they buy up companies and try to migrate all that data to the EIG system.....which usually ends up creating tons of problems....like when Domain.com, MyDomain.com, and Dotster.com were migrated to EIG's platform. It would be cool if EIG actually had a better system when they were trying to migrate people's websites and email. It's almost like EIG's eyes are bigger than their stomachs in terms of their hosting platform. They pretty much ruined Hostgator's reputation by moving a lot of Hostgator customer's to a datacenter in Utah where Bluehost and Justhost are located. The datacenter has a bad reputation. Hostgator had a lot of foreign customers which was awesome and they had a great following in South and Central America. But since Hostgator customers had such great service and stability before being acquired by EIG, those customers started leaving like crazy because of the poor service and reliability EIG servers have. Another bad thing is the fact that since EIG is so cheap, they don't even have a good back up and restore system in place. If your database crashes....good luck rebuilding it. I would never host a website or email on their system knowing the way things are ran there.

    Advice to Management

    Quit being so cheap about everything. And quit worrying about sales so much if you're never going to upgrade your systems. Also, please don't buy anymore companies unless you can make a more reliable and robust hosting system. The internal tools shouldn't only be hosted in Boston/Burlington. Your datacenters in Boston/Burlington need to be replicated somewhere else so that customer's sites and emails don't go down as much as they do. You need to improve EVERYTHING!


  2. Helpful (3)

    "This company does not care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    Stable and growing large company.

    Cons

    Consistently reducing commissions for sales and support agents, while increasing quotas.

    Advice to Management

    Happy Employees mean happy customers

There are newer employer reviews for Endurance International Group
There are newer employer reviews for Endurance International Group

See Most Recent

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