Enterprise - Learned alot about the car rental business | Glassdoor
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"Learned alot about the car rental business"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Agent in Houston, TX
Current Employee - Service Agent in Houston, TX
Recommends
Neutral Outlook
Approves of CEO

I have been working at Enterprise part-time (Less than a year)

Pros

Working part time for the company allows time to spend with family and friends. Not to mention getting to meet different people.

Cons

The pay for my position isnt well at all. Its hard to try and support a household off the salary.

Other Employee Reviews for Enterprise

  1. Helpful (1)

    "Best learning experience you can get in running a business and working with the general public."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in New York, NY
    Current Employee - Assistant Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    -Fast Management Track Program (6-8 months)
    -Managers get commission off of their own branch with unlimited salary potential based on performance and profit
    -Monthly training sessions to teach you how to run ANY business
    -**Coworkers are fun friendly and like to have a good time working everyday**
    -Full Benefits for all full time employees
    -Days go fast because there is always something to learn or to do

    Cons

    Some long hours
    Working with the general public can be tough, takes a certain type of person

    Advice to Management

    Appreciate your employees and don't be afraid to show your appreciation because your employees work very hard and a little recognition can go a long way in keeping your employees happy and engaged


  2. Helpful (3)

    "Exhausting, outdated ways of promoting, emotionally tough!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Assistant in Sacramento, CA
    Former Employee - Manager Assistant in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Enterprise full-time (More than a year)

    Pros

    Since everyone is about the same age it's easy to find friends, staff is helpful whenever there is a problem. Fast track promotions (well if higher level staff like you enough). Looks good on resume.
    A lot of happy hours, and company gatherings, for promoting you have to go to these things since it really is based on if you are liked or not. The good thing is the tab is paid by ERAC.

    Cons

    They emphasize customer service as being number 1 but this is not the case its all about sales numbers. Sales and money is all that ERAC thinks about. If a customer doesn't have a reservation and is a "walk up" we pretty much charge any price usually management likes it to be above 50 dollars/day for the smallest car. People are promoted quickly because of reaching their numbers NOT because of showing good leadership. I have seen some great leaders leave because they did not reach their sales. It is a very sad culture that ERAC has, people are constantly quitting. The hours are long about 12 hours each day. Clean cars in nice clothing. They Don't abide by California work regulations as far as breaks go. They move you around which can be good if you don't get along with your branch manager, but then have to deal with a new set of customer's who think you are new and try to pull the wool over your eyes by telling you the last employee always gave them deals.
    That is another thing we always want to run tight so we rent to just about anyone, since we do not do credit checks just verify insurance or employment and even if a customer doesn't have either but is buying OUR insurance it's about sales so we go ahead and rent. Since Promotions are also based on Employee survey quality Index ,ESQI we pretty much rely on customer's to help our career. Unfortunately that makes us bend over backwards for the people who huff and puff over the most ridiculous of things, and no matter what you do they will always be unhappy, rather than those who are loyal customers. Since you deal with all types of people there is a sense of entitlement they have. People always want a Cadillac for the 9.99 weekend special. You have to have a back bone to deal with the riff raff that comes in. Because for sure someone will cuss you out because you charged them a detail fee, or window chip or whatever. This is where many times I wanted to walk out on the dumbest/rudest of customer's. Because our goal is to run tight, we sometimes have put cars that were due for an oil change (LOFR) or cars that needed to go to re-marketing back on the road, it's against company policy to do this and can be dangerous, but branch managers really only care about their commission and act as individual islands rather than working collectively, hence the drop fees to other branches.

    Advice to Management

    The whole management trainee system has to be overhauled, no wonder so many employees quit in their first year. Pay is lower than non-degree type jobs. Hours are too long, this makes employees resent their work. A new change on how promotions should be handled instead of focusing too much on ESQI.

There are newer employer reviews for Enterprise
There are newer employer reviews for Enterprise

See Most Recent

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