Enterprise - Great Company Overall | Glassdoor
There are newer employer reviews for Enterprise
There are newer employer reviews for Enterprise

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"Great Company Overall"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Management Trainee in North Charleston, SC
Current Employee - Management Trainee in North Charleston, SC
Recommends
Positive Outlook
Approves of CEO

I have been working at Enterprise full-time (Less than a year)

Pros

Great people to work with

Cons

Pay's not all that good at first but it's designed that way so that employees wont be comfortable with what they make and perform as best as they can so that they can get promoted .

Advice to Management

Pay more to MT's

Other Employee Reviews for Enterprise

  1. Helpful (15)

    "if your a glutton for punishment and have no self esteem welcome to reservations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Reservation Sales Agent in Saint Louis, MO
    Former Employee - Work From Home Reservation Sales Agent in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Enterprise full-time (Less than a year)

    Pros

    The starting pay is pretty good and you get to work from home which can be a luxury.

    Cons

    Working from home soon turns into a nightmare. Every technical issure you have with your computer is watched over by management and very little of it is excused unless they finally admit that it might be a problem on their end. You start to feel trapped in your own home and you gain weight quickly, even quicker if this job depresses you and alot of times it will. You are constantly lying to customers to get them to make a reservation and get this, the reservation you make for them may not even be valid because once they get to the location they dont have cars for the customer. As a res agent you are the first person the customer talks to so if they are angry you better find a way to make it up to them first or they take a survey on you and you could get fired if 26% of your surveys are bad.

    Speaking of the surveys they are totally not in your favor. They just ask a one word question like were you satisfied? and they can answer on a sliding scale of 1-5. 5 being the highest. If you receive anything but a five it counts against you like a zero. So a customer could say hey im not happy because your sold out of cars or i cant use a debit card and take the survey and thats your fault. There is no way for you to defend against that. The metrics you have to meet are insanely difficult and I was even told by a former trainer that it was considered a fluke if you bonus or get a raise. So in essence you have to find a way to cheat the system in order to bonus or even just make it because they are always implying you could get fired or disciplined,

    Have you ever heard that song "Shiny Happy People" by R.E.M. where you know hes being totally sarcastic about being happy all the time well this is what management wants you to be, super happy all the time theres no room for anything else and if it shows in your tone you get talked to about it. Sometimes I wonder if this is a cult like enviroment because they expect you to conform to whatever they say and be just like them. Often managers will talk down to you like your stupid but in a happy friendly way and as they are going over your calls with you they split hairs about everything you can never have a truly perfect or happy call. Also it doesnt help that customers will try and berate you every chance they get because they know theres that survey just around the corner so you better magically make cars appear at 5.00 dollars per day or get your head put on the chopping block.

    In the end the call center portion of enterprise could really care less about their employees and they sell you a dream, unfortunately before you know it it turns into a nightmare...

    Advice to Management

    do something about your insanely difficult metrics and stop relying on sqi all the time. Sometimes customers just want to take out their anger on someone and use that as revenge but you still put us up for it. Why? Be more encouraging and uplifting to your underlings and they will try to work harder for you. Also quit being fake and realize you cant please someone 100% of the time.


  2. "Working at Enterprise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Capitol Heights, MD
    Former Employee - Assistant Manager in Capitol Heights, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Enterprise full-time (More than 3 years)

    Pros

    Driving cars, have fun with staff, family atmosphere,
    Good if your just graduated from College with no serious job offers.

    Cons

    Crazy long hours, under paid, Matrix goals can be encouraging then used against you very quickly in so many ways- even when they are positive.

    Advice to Management

    Easy to get to Assistant Manager, Branch Manager not so much. They know there favorites and pick them first. When all else fails or there are less desirable branches then you might win.

There are newer employer reviews for Enterprise
There are newer employer reviews for Enterprise

See Most Recent

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