Enterprise - Overwhelming | Glassdoor
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There are newer employer reviews for Enterprise

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"Overwhelming"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Assistant Manager in Orem, UT
Current Employee - Assistant Manager in Orem, UT
Recommends
Neutral Outlook
Approves of CEO

I have been working at Enterprise full-time (More than a year)

Pros

Experience working in customer service, sales, account management, and marketing from the very beginning. You get to manage revenue flows that are much larger than someone of similar experience might manage. The opportunity to progress within the company early on and to set yourself apart is very easy.

Cons

The business model is designed to burn through employees and bottlenecks where the money is actually decent. Offices are constantly staffed with enough employees to get by and still pass the overwhelming majority of profits to upper management. All this is done while holding the dreaded customer service scores over the head of branch management. You work your tail off and then gravel to customers so that you can get good customer service scores. Without these scores, it is completely impossible to be promoted, even when your office is less than half staff and you are performing at high profit levels. This could be admirable if the customer service scores were actually realistic. They make a very small number of phone calls to random customers. The statistics would be scoffed at by any statistics professor, but Enterprise regards them as gospel truth.

Other Employee Reviews for Enterprise

  1. Helpful (1)

    "Tough sales environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Seattle, WA
    Former Employee - Management Trainee in Seattle, WA
    No opinion of CEO

    I worked at Enterprise full-time (Less than a year)

    Pros

    A lot of young people makes for a fun and energetic environment; a lot of potential to move up in the company quickly; autonomy even for lowest-level associates; great sales and customer service experience; at the end of the day the focus is still on the customer, they do a good job living up to their customer service reputation; was a great first job out of college, toughens you up and gives you a lot of direct face time which is a valuable experience to carry to any job

    Cons

    Very competitive environment based on sales performance; long days, physical work (on your feet most of the day, often washing cars); low pay at the start, no monetary incentives for perfomance; can be a high-stress environment during the busy season (summer)


  2. Helpful (1)

    "Former MT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Assistant in Denver, CO
    Former Employee - Management Assistant in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Enterprise full-time (More than a year)

    Pros

    The people you work with will be long-term friends
    Resume Builder
    Every job you have after will be much easier and much higher pay for much less hours
    "No Drug Testing" -said me to by one employee while I was waiting for my final interview

    Cons

    Incredibly Low Pay
    Horrible Hours
    Few people at or above Branch Manager that an educated person will actually respect
    You know it's bad when Managers have to lie about how much they make as a tool to "impress" employees and to keep people from quitting
    Seeing at least one Female coworker cry a week due to the job

    Advice to Management

    You lose the people you should actually be trying to keep by promoting lies and deceit to sell an unnecessary product and overworking them
    The people that stay DEFINITELY drink the kool-aid and it is actually creepy how much they support a company that overworks and underpays them so while screwing over customers. Sad...
    This isn't the military and your break them down build them up style will only keep the lemmings who are unfortunate not to be able to think for themselves enough to leave.

There are newer employer reviews for Enterprise
There are newer employer reviews for Enterprise

See Most Recent

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