Enterprise - Overall great company with great employees and strong corporate culture. | Glassdoor
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There are newer employer reviews for Enterprise

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"Overall great company with great employees and strong corporate culture."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care in Saint Louis, MO
Former Employee - Customer Care in Saint Louis, MO
Recommends
Positive Outlook
Approves of CEO

I worked at Enterprise part-time (Less than a year)

Pros

*Company values diversity and makes special concessions to promote workplace safety.
*Company benefits are average

Cons

*Customer's complain about similar issues, yet company doesn't make changes.

Advice to Management

Please listen more to your customers

Other Employee Reviews for Enterprise

  1. "meh, ERAC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Kansas City, MO
    Former Employee - Assistant Manager in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Enterprise full-time (More than 3 years)

    Pros

    decent wages, excellent benefit package and matching 401k up to 3%.

    Cons

    grueling hours, 7:30-6:00pm. Open Saturdays. There is no work life balance for the managers who must put in over 50 hours a week to make sure the branch doesn't self distruct.

    Must wear suit and tie regardless of weather. Most of the customers are insurance customors who have damaged their car or been hit by someone else creating a demanding and non-flexible customer base. Retail and corporate customers are just as bad. You will be talked down to from anyone like a CEO of a company to an 18 year old who can't rent a car based on age. Customers also don't respect the product/cars, countless times I had to repo cars from non-paying customers or was expected to deliver a car.

    As a manager I worked anywhere from 50-55 hours each week without OT compensation. The commission structure is a joke, your commission is based on the branches profitability minus the cost. ERAC wants you to sell the insurance to everybody, but the minute a paying customer wrecks the car or damages it, they wanna know why you sold it to them. Any insurance loss is paid out by the branch, basically out of your paycheck. Same goes for any unpaid rentals by any customer, dealership or corporate account you can't get to pay the bill. This happens alot, I had to bill out a MLB manager to collections for an unpaid rental that went unpaid for 6 months.

    Branch managers make more than assistants and are offered the ERAC driving program where they can lease a car from ERAC dirt cheap or just drive small cars home from work. Decent fringe benefit but if you break the rules you are terminated.

    It's impossible to get promoted beyond Assistant Manager which is easy.

    ERAC is a billion dollar industry that vastly underpays their managers. The company makes so much money because they make each branch pay for their own costs for everything, including employee wages, which comes out of the manager bonues essentially. Therefore, the ERAC company just sits back and collects the profit. Brilliant strategy, but ERAC doesn't share the wealth to make sure their managers are taken care of and stay motivated.

    Advice to Management

    pay your managers more money including OT.


  2. "Great experience for your first job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Assistant
    Current Employee - Management Assistant
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    Job security, autonomy, training, benefits, management experience.

    Cons

    Very long work hours and low-end pay creates an unsatisfying work-life balance. The occasional happy hour is nice but certainly not enough to make up for the amount of stress this job creates.

    Advice to Management

    Promote successful employees in rural areas without forcing them to move to a bigger city or commute unrealistic distances. This has a significant impact on employee burnout and ultimately, a higher turnover.


There are newer employer reviews for Enterprise
There are newer employer reviews for Enterprise

See Most Recent

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