Enterprise - Assistant Manager | Glassdoor
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Helpful (1)

"Assistant Manager"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Assistant Branch Rental Manager in Miami, FL
Current Employee - Assistant Branch Rental Manager in Miami, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at Enterprise full-time (More than a year)

Pros

Nice pay, young and fun coworkers, tons of opportunities for growth in different divisions of the company as well. You move up fast!

Cons

You do work a lot of hours but once you get past the first few months it kind of becomes a habit and you see the bigger picture.

Enterprise Response

Mar 24, 2016 – Employer Brand Senior Specialist

Thanks for the great review! We appreciate all of your hard work and dedication to Enterprise!

Other Employee Reviews for Enterprise

  1. "It's fun"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You get to drive all the new cars

    Cons

    Sometimes you have to deal with customers

    Enterprise Response

    Mar 24, 2016 – Employer Brand Senior Specialist

    Glad you're enjoying driving the latest model vehicles! The 2016 Toyota Land Cruiser is our favorite!


  2. Helpful (5)

    "Management Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Assistant in Phoenix, AZ
    Former Employee - Management Assistant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Enterprise full-time (More than a year)

    Pros

    Very good training which will be useful in many other jobs. Very friendly coworkers I made a lot of friends despite the constant stress of the job. Lots of opportunity if you do what they want and don't mind putting in an excessive amount of hours

    Cons

    1. Very long hours and you are expected to work weekends. My old branch was a 7 day operation, I was expected to work 6 days in a row every other week. They'd also expect us to attend random sales trainings after an 11 hr work day (I was especially upset with this since my sales numbers have been consistently high and promotable, so sales training was just overworking me more)
    2.They tell you your promotion is based on sales & service but in reality a lot of its based on tenure and politics (I noticed they'd promote people who were close to quitting over people with better numbers/suited for the job.) People who lie and rip off customers also tend to have higher numbers and get promoted faster, which management generally ignores/doesn't care
    3. You deal with extremely rude/angry customers on a daily basis. You must have thick skin to survive at ERAC
    4. A lot of the sales they grade you on are simply based on luck. For example you could get stuck with multiple corporate rentals (no selling allowed for these) that hurts your sales number simply because you were there at the wrong time and had to write their contract. For whatever reason the company does not take this sort of thing into account when grading employees
    5. They don't care much for new ideas and innovation. They want you to do things how they've been doing it for years. Prepare to be a conformist if you want to work for Enterprise
    6. You are expected to lie to customers and rip them off, all why maintaining the fake "customer service is our way of life mantra." I felt very unethical ripping of people all to help my numbers and possibly get promoted again.
    7. Extremely high stress job
    8. Most branches are understaffed, then management complains that customer service is low (if you properly staffed the branch customer service wouldn't be an issue duh) Management also takes an unusually long time to hire new employees, even the car cleaners!
    9. Assistant managers have a low base salary + commission which if your branch doesn't perform you'll be making less than you were in your previous position!

    Advice to Management

    Be straightforward with your employees. I frequently caught upper management lying. Pay better attention to unethical sales practices, many of your "top performers" are cheaters. Lower hours

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