Epicor Software - Great product, mediocre leadership | Glassdoor
There are newer employer reviews for Epicor Software
There are newer employer reviews for Epicor Software

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Helpful (1)

"Great product, mediocre leadership"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Epicor Software full-time

Pros

Epicor ERP is a great product
Global company

Cons

Terrible planning/budgeting/accounting process
Leadership is seldom heard from
Lack of culture

Advice to Management

Communication and accessibility are key.

Other Employee Reviews for Epicor Software

  1. Helpful (2)

    "Retail - poor treatment of services group, very poor exec management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services
    Current Employee - Services
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epicor Software full-time (More than 10 years)

    Pros

    There are some great people working in the services group in Newburgh and Montreal

    Cons

    Very poor development and integration of products. Services group is constantly held accountable for the poor performance of development by giving free of charge hours to the customer. In turn they are punished by not receiving bonuses because of this. Bonuses are only based on billable hours not performance. Salary is the same. No accountability in dev or management for the delivery of consistently poor products. Management changes every 6-12 months and is not consistent. The same managers are just shuffled around, no improvement. Extreme favoritism by management to some individuals so they will not get FOC projects. Services is punished for helping customer support, this is not considered approved non-billable time and doesn't count to bonuses. This leads to poor customer care.

    Advice to Management

    Clean up your development dept, the same problems have existed for years. Reward people for their work not billable hours determined by someone else.


  2. "overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant
    Approves of CEO

    I have been working at Epicor Software full-time (More than 3 years)

    Pros

    independence, good work atmosphere, management

    Cons

    frequent and long travel time, bonuses,

There are newer employer reviews for Epicor Software
There are newer employer reviews for Epicor Software

See Most Recent

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