Esurance - Great training, great people | Glassdoor
There are newer employer reviews for Esurance
There are newer employer reviews for Esurance

See Most Recent

Helpful (2)

"Great training, great people"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in San Antonio, TX
Current Employee - Customer Service Representative in San Antonio, TX
Recommends
Positive Outlook
No opinion of CEO

I have been working at Esurance full-time (Less than a year)

Pros

Excellent training. I felt very prepared for my job. Even after training the company provides a lot of support and ways to learn to do your job better.

Cons

Downsides related to the job - dealing with sometimes irate people. Even there Esurance gives reps a lot of latitude to give customers positive outcomes.

Advice to Management

Keep the person centered management style - it works

Other Employee Reviews for Esurance

  1. Helpful (1)

    "Growing extremely fast, best training and career advancements I have ever experienced."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent II in Sioux Falls, SD
    Current Employee - Sales Agent II in Sioux Falls, SD
    Recommends
    Approves of CEO

    I have been working at Esurance full-time (More than a year)

    Pros

    *Promote from Within
    *Tuition Reimbursement
    *Competitive Pay/Incentive
    *Flexible Schedules

    Cons

    *Culture Not Rewarding of Education, Focused Mainly on Experience
    *Stressfull Call Volumes, with Unqualified Leads

    Advice to Management

    *Remove Customer Service Calls from Sales Incentive Stats
    *Update IVR System and Enhance Lead Quality


  2. Helpful (3)

    "THE place to work for auto claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Unit Manager in Mesa, AZ
    Current Employee - Claims Unit Manager in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than 8 years)

    Pros

    good work/life balance
    They actually listen to employees and make changes based on feedback
    stable career in a not so stable economy

    Cons

    Claims is a tough job, and not everyone can do it.
    It can be stressful at times, and the learning curve is large, but if you can stick with it long enough, it is very rewarding.

    Advice to Management

    Keep listening to your employees, with the explosive growth going on in the company, make sure to stay ahead of it.

There are newer employer reviews for Esurance
There are newer employer reviews for Esurance

See Most Recent

Work at Esurance? Share Your Experiences

Esurance
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or