Employee Review

  1. 3.0
    Current Employee

    Company at the precipice of brilliant disruptor or has-been

    Jul 20, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - data-driven mentality - hired senior people to manage - competitive comp

    Cons

    - lacks coherent strategy - incredible lack of diversity at the senior management level and above - many VP+ are inexperienced and committing mistakes people earlier in their career make

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  1. 5.0
    Former Intern

    Loved my time there!

    Sep 26, 2021 - Anonymous Intern 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work at with supportive colleagues

    Cons

    I have no complaints about my time there

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  2. 1.0
    Former Employee, less than 1 year

    I don’t get it.

    Oct 12, 2021 - CS Team Member in Cambridge, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The team itself is incredibly helpful and understanding. It’s genuine - and unique. Some customers are fun to interact with and support.

    Cons

    I don’t get it. This team is the most helpful and supportive team in the company (internally and externally) and here’s what you get for it: The onboarding is assumptive and hastily put together. Instead of actually delivering helpful content, they rely on a six month rollercoaster forcing you to learn by failure. It’s stressful, it’s lazy, it’s immature. The CS team does thankless work, are subject to constant pressure from agents who are just awful people, and are paid below Boston’s average rate - we all know it. They know it too. It’s a cycle - somewhere before customers get to us, they are misled and we put out the fire. They don’t teach you any standards here. They don’t have a formula for success - just get in and figure it out. I don’t think they pay for your healthcare anymore either - so more money lost.

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