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EverQuote

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Employee Review

  1. 1.0
    Former Employee, less than 1 year

    I don’t get it.

    Oct 12, 2021 - CS Team Member in Cambridge, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The team itself is incredibly helpful and understanding. It’s genuine - and unique. Some customers are fun to interact with and support.

    Cons

    I don’t get it. This team is the most helpful and supportive team in the company (internally and externally) and here’s what you get for it: The onboarding is assumptive and hastily put together. Instead of actually delivering helpful content, they rely on a six month rollercoaster forcing you to learn by failure. It’s stressful, it’s lazy, it’s immature. The CS team does thankless work, are subject to constant pressure from agents who are just awful people, and are paid below Boston’s average rate - we all know it. They know it too. It’s a cycle - somewhere before customers get to us, they are misled and we put out the fire. They don’t teach you any standards here. They don’t have a formula for success - just get in and figure it out. I don’t think they pay for your healthcare anymore either - so more money lost.

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    2 people found this review helpful
  1. 5.0
    Former Employee, more than 1 year

    Great Place to work

    Nov 10, 2021 - Business Development Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of support for success

    Cons

    cold calling can be tedious

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  2. 4.0
    Current Employee, more than 3 years

    Good role, but what you do day to day depends upon the team you are assigned

    Nov 14, 2021 - Senior Quantitative Analyst in Cambridge, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Smart people who want to teach and support employee growth

    Cons

    Not all analyst jobs are the same. Some have more operations work than others. How much pure analysis you’re doing depends upon which team you’re on.

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