Employee Review

  1. 5.0
    Former Employee, more than 5 years

    A company who listens

    May 4, 2021 - Customer Service Manager (CSM) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Incredible coworkers: all of them are innovative, quick-thinking, welcoming, optimistic, kind, and fun -Management is capable of receiving constructive criticism and making change -The product actually works extremely well, and is under constant improvement driven by direct feedback from customers - it's easy to feel like you're truly helping people and allowing their needs to be listened to and met

    Cons

    -Not every department is as well managed as others, and it's pretty obvious -Client facing departments are never not busy, there will always be a few clients that don't respect the team or our working hours (though the majority is great)

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    Exago Response

    SVP Operations

    Thank you for your review as well as actionable feedback. As we continue to grow we are looking at and currently implementing various training programs as well as certifications at different levels of the organization. Mark

Other Employee Reviews

  1. 5.0
    Current Employee, less than 1 year

    Great Place to Grow

    May 18, 2021 - Sales Development Representative in Greenville, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is a great place to start a career. Good pay, great people and flexible schedules

    Cons

    Can’t think of any cons

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    Exago Response

    SVP Operations

    Thank you for your review and comments regarding your personal experience and happy to hear that you're having a positive experience thus far. Mark

  2. 2.0
    Former Employee, more than 1 year

    Nice people - wouldn't recommend for sales though

    Apr 14, 2021 - Account Executive in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Throw nice taco & pizza parties once a month. Although their taco & pizza parties are mandatory attendance which is funny. I remember being told, "Attend happy hour or you'll be cold calling, this isn't early dismissal." Hard not to get a kick out of that sentiment. Overall, Nice gesture though, lots of nice people. Mike's salad in the lunchroom is a wonderful take on a decadent Caribbean slaw.

    Cons

    Sales department is a mess. It feels like they are winging it from the wild west- conceptually very confused about building trust and putting customer needs at the forefront. Sales wants the deal immediately, buyers sense that desperation and know you aren't looking out for their interest, maybe a more consultative approach would help. Upper sales mngt. is just there, not a variable for good or bad. The level of insecurity in Sales management is palpable, which is why they are aggressive with AE's. Not much introspection ability with Sales Management, just a "what are my sales girls/guys/non gender conforming doing wrong." With that said, I understand their frustration. Exago is simply outgunned in this market. So few deals close here. It's apparent the entire operation is kept afloat by a single investor. Once the investment stops, this company won't stand on its own. I hope this isn't the case because there are a lot of nice people at Exago. It's just not a place you want to be selling. For other roles could be great to have a more relaxed role where you collect a salary and can be complacent with keeping the status quo. I hope this review helps sales... I wanna read about Exago doing big things!

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    1 person found this review helpful

    Exago Response

    SVP Operations

    Based on these comments this review is from someone here a long time ago and miss-informed

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