Exl Service - A service representative within the company | Glassdoor
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"A service representative within the company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Associate in Pune (Brazil)
Current Employee - Customer Service Associate in Pune (Brazil)
Recommends
Positive Outlook
Approves of CEO

I have been working at Exl Service full-time (More than a year)

Pros

A very ethical company with good strong values ingrained into the system,Everyone is jointly part of the stake in the future in company,Welfare company,one of the few that states that they treat their employees as their customers.Flexible with leaves if there is a emergency scenario on board.Gave me a chance to interact with the senior hierachy of the client which i do not think so i will have elsewhere.

Cons

There is a massive problem of attrition.But to be fair if an individual has attritional issues then the individuality question arises but if there is 23 out of the 25 people in my batch commits attrition then the system should be in question.i have worked for a year with a low BPO salary standards,i had my reasons to continue ,i had expectations with the company which were delievered and not delievered but amongst all the pressure of attrition falls on individuls who arent much tenured.They have been individuals who i feel not worthy of naming have entered the industry tresspassing many BPO industries with 2 -3 month work experience staying for the training and moving on.No one has taken notice on them while hiring.Other downside issues are logistics and food quality which many employees complaint.

Advice to Management

Attrition is inevitable as long as BPO industires and its process are not stable ,if a individual disperses the company within 2 to 3 months that is a disgrace but on the contrary if the employee decides its time to move on within a 8 to 10 months or a year we need to give credence for his aspiration,To Counter this with pressure tactics of retention is a downside.Attrition conjures with low wage payment with the country inflation rates moving to 9 to 10 % it is certainly not beneficial for less wage payment ,Cost cutting is not a remedy in the BPO world for sure due to its instability nature

Other Employee Reviews for Exl Service

  1. "Pay right to retain the eligible candidates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Kochi (India)
    Former Employee - Assistant Manager in Kochi (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Exl Service full-time (More than 5 years)

    Pros

    You can get whatever you want if you perform well. The new oppurtunities can be exploited if there is a will within yourself.

    Cons

    No proper pay structure. Will be fed up with the snail speed of salary hike. The second tier city are looked up as cost saving cost centre. There is no freedom in the work structure.Must sit on your work station for minimum 8 hours complulsory for complete attendence.

    Advice to Management

    Be employee friendly. Nothing will harm in showing little more relation with employees.


  2. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Associate in Noida (India)
    Current Employee - Finance Associate in Noida (India)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Exl Service full-time (More than a year)

    Pros

    Great culture in Exl and it's Employee oriented Company.

    Cons

    Very Low growth options and the upper manegment does not look into the lower management.

    Advice to Management

    Should look at the employee talent at lower level.


There are newer employer reviews for Exl Service
There are newer employer reviews for Exl Service

See Most Recent

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