Expedia - Concierge | Glassdoor
There are newer employer reviews for Expedia
There are newer employer reviews for Expedia

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"Concierge"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Expedia part-time (More than a year)

Pros

Opportunity for advancement
Ability to make high commission
Working for a company with brand recognition
Get to build a better sales repertoire
Chance to work along side other top-of-the-industry companies.

Cons

Sales focus is starting to outweigh the customer service aspects. Being labeled as a concierge CS should be regarded more highly in my opinion. Management is sometimes hard to reach in a timely manner for CS issues because all work in the field and are just as busy.

Advice to Management

Put team leads at less busy properties so they are more available when issues arise.

Other Employee Reviews for Expedia

  1. "Okay company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work culture and peers

    Cons

    Leaders in Expedia needs to think broadly and spend more time on technical stuff than on politics


  2. Helpful (1)

    "Contractors are not treated as equals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Expedia as a contractor (More than 8 years)

    Pros

    If you can get a full-time position with Expedia you are very fortunate.

    Cons

    They usually contract to hire and extend the contract out months and sometimes years.

    Advice to Management

    Hire within; loyalty and experience should be hired over education.

There are newer employer reviews for Expedia
There are newer employer reviews for Expedia

See Most Recent

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