Experian - Great Company Tough Competitive and Regulatory landscape | Glassdoor
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"Great Company Tough Competitive and Regulatory landscape"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Vice President Sales in New York, NY
Current Employee - Vice President Sales in New York, NY
Recommends
Negative Outlook
No opinion of CEO

I have been working at Experian full-time (More than a year)

Pros

Smart and dedicated workforce, good management. US HQ is in an incredibly beautiful location in Costa Mesa, CA. Every quota-carrying customer-facing salesperson gets a car leased for them. Nice perk!

Cons

Competitive and regulatory pressure is hampering morale and growth in the Preferred and Strategic sales organizations. In some sales organizations, the travel justifications required for customer-facing sellers include getting pre approval of travel. There are multiple Silo organizations for Affinity Marketing,CheetahMail, Consumer (Credit Services / CIS), Business (BIS), Decision Analytics. Products can sometimes be overlapping or competing and confusing to clients who are called upon by multiple sellers within these sales Silos. Senior leadership in this BIS organization are under tremendous pressure to deliver and is poorly viewed by those employees. Poor Management and Product Quality in certain areas are NOT where they need to be. Incredibly expensive infrastructure security and maintenance for the company Data Center where major applications are hosted. This hampers a competitive price structure - which is often the reason sales is losing to competition.

Advice to Management

Quit the knee-jerk organizational changes that typically include taking sellers out of the customer engagements they are in. Gain command of the various silos and rationalize the end to end Product Development Process. You need to give straight and continuous feedback as you bring aboard new leaders to the organization. With West Coast leadership this is often impossible to accomplish if you work on the east coast. HR leadership does not advocate for employees or engage with recommendations or help. Overall? Disappointing ride.

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